Cloud

The latest in cloud computing news, including new products and services, as well as the impact cloud is having on the channel.

 

Manual Intervention

In the back rooms or on the bottom shelves at almost any small, medium or large business, there rest the emergency manuals. Employees consult these manuals during an emergency situation to determine what protocol to follow, the tasks for which they are responsible and whom to call during which stages of the incident that is, […]

MVN-OH-NO?

Ampd Mobile Inc. is perhaps best known as the hipster virtual operator that makes 3G content and enhanced applications, such as social networking and Webmobile integration, its primary focus, hoping to capture the tech-savvy teen and twentysomething market. So when it filed its petition for Chapter 11 bankruptcy in June after 17 months of fast […]

First Contact

Solutions for the contact center beat out hot technologies such as mobility, unified messaging and multimedia collaboration as vendors’ top new applications in 2006, according to analyst firm TelecomTactics. Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every […]

Compensating for Change

With increasing portfolio complexity and a wide range of customer targets, resellers, master agents and service providers are wrestling with how to realign their indirect and direct sales channels to overcome a stagnate reality: Too many salespeople are unfocused, chasing the opportune sales instead of pursuing more difficult, highmargin prospects. Fortunately, theres hope. Companies can […]

T4G Implements Taridiums VoIP Platform

VoIP provider Taridium LLC said T4G Ltd., a project-based provider of IT services, has implemented its ipbx enterprise VoIP platform. The product gives T4G an open-standards solution with 24/7 monitoring and software support. T4G chose Taridium’s ipbx solution after it experienced significant growth and added offices, increasing its telecommunication expenses, the company said. Outgrowing its […]

Verizon Business Introduces Collaboration Calculator

Verizon Business introduced Tuesday a new Collaboration Calculator, a tool that the company said will allow organizations to measure how well their members work together and gauge how to improve collaboration. The Web-based tool, developed by Frost & Sullivan, is designed to help large businesses and government agencies measure the effectiveness of existing collaborative initiatives […]

PAETEC Offers Data Backup, Dedicated Server and Web Hosting Platforms

PAETEC Holding Corp. has announced the availability of its data backup and recovery, dedicated server and Web hosting platforms. The PAETEC data backup and recovery product provides businesses with a secure, automated off-site server backup, which copies data to two data centers over a customers Internet connection. Recovering data can be made from the Web-based […]

Junction Hosted PBX Passes 1,000 Mark

Junction Networks said on Monday more than 1,000 customers now use its hosted IP PBX. The product targets small businesses. Users only pay for minutes used and get access to features including remote office connections and unlimited extension-to-extension calling. Junction distributes its software through resellers. Junction Networks www.junctionnetworks.com

NGT to use CustomCalls Webtop BPM

New Global Telecom (NGT) will use CustomCall Data System Inc.s Webtop BPM platform to provide secure, end-to-end bill processing and order management for their private label VoIP resellers, the companies said this week. NGTs private label service targets VARs, ASPs, ISPs, systems integrators, retailers and other non-traditional telecom providers with a platform for adding hosted […]

Phonoscope to use Citel VoIP Adapter

Citel said this week it will supply its Portico Telephone VoIP Adapter (TVA) to Phonoscope Services Inc. as part of that copmays Asterisk-based hosted IP telephony service. Phonoscope will use the Citel/Asterisk product to accelerate business-grade IP telephony migration in the Houston area. The platform delivers the features and functionality of VoIP without the disruption […]

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