The latest in cloud computing news, including new products and services, as well as the impact cloud is having on the channel.


Case Study: my1voice Ferments Wine Distributors Virtual PBX

When ordinary people picture the winery business, their minds usually turn to pastoral fields of grape vines, dark cellars filled with well-worn aging barrels, and kindly vintners offering sips of their latest blends to interested tourists who just happen to be passing by. While those images are certainly a part of the industry, there is […]

19Marketplace Launches Lead-Gen Program

19Marketplace has announced two new lead-generation programs to help partners continually engage prospects with targeted content. The Online Marketing Jump Start program is designed for companies that have marketing resources, but don’t have the time to research e-mail marketing techniques, identify appropriate tools and learn how to use these tools. 19Marketplace will work with the […]

Cox Business Opens 10th Hosted VoIP Market

Cox Business announced Monday that its VoiceManager hosted IP telephony service, which integrates desktop phone, PC and wireless devices, is now available in Northern Virginia, marking the 10th market in the rollout. VoiceManager also is available in Rhode Island; Connecticut; Hampton Roads, Va.; Kansas; Las Vegas; Oklahoma; Omaha, Neb.; Phoenix;, Orange County, Calif.; and San […]

Hosted UC Catches Up to Hype

Phoenix-based master agency Concierge Communications has been selling hosted IP services since 2004 – which means it’s got four or five years on a majority of its competitors. The 8-year-old agency offers the full complement of communications services, but attributes about 30 percent of its revenues to hosted unified communications services, which it sources from […]

SoundBite Touts Contact Center API

SoundBite Communications Inc. (SDBT) has enhanced its Web services API with three new modules: SoundBite Connect for Computer Telephony Integration (CTI) integration, SoundBite Automate for automated data exchange, and SoundBite Trigger for real-time messaging. The SoundBite API delivers a Web services interface to the SoundBite Intelligent Communications Platform, providing on-demand access to multichannel proactive communications business […]

TMC Resells Adaptions Hosted IP, SIP Trunking

TMC Communications announced Monday that it has formed a resale partnership with Adaption Technologies to offer SIP Advantage, a nationwide hosted IP and SIP trunking solution for business customers through its independent agent network. As part of TMC’s KOR-IP family of products, SIP Advantage includes business-grade hosted voice and SIP trunking services in addition to […]

Aspect Upgrades UC for Contact Center

Aspect Software Inc. announced Tuesday the general availability of enhancements to its UC applications for the contact center, including new instant messaging capabilities, expanded presence functionality, and increased integration with the Tellme on-demand voice portal. The new features, available with the Aspect Unified IP 6.6.1 platform, augment the company’s UC applications for the contact center, […]

Etelos Joins Google Apps Authorized Reseller Program

Etelos Inc. (ETLO) announced it has become an authorized reseller of the Google (GOOG) Apps suite of communication and collaboration tools. Google Apps will be distributed via multiple Software as a Service (SaaS) marketplaces that are based on the Etelos Platform Suite. Etelos is a developer and operator of private-labeled marketplaces for Web-based business applications. The Etelos […]

VARs Iffy Over Google Apps for Businesses

Despite some marquee business accounts, Google Apps Premier Edition has yet to win over VARs despite the rollout of a partner program in January. VARs said their fears that Google Inc. is not set up for partners are being realized with inquiries from partners going unreturned. At a press event this week, Google said the […]

Case Study: ZC Sterling Takes ClearSight Into Contact Centers

ZC Sterling Corp. is a leading provider of specialty insurance and technology-enabled solutions for the mortgage servicing industry. The company provides hazard insurance tracking and outsourcing services, voluntary homeowners insurance, customized real estate tax services, back-office business process outsourcing, customer care solutions and Hispanic call center services for lenders, mortgage servicing organizations and homebuilders nationwide. […]

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