Business Strategy

Insight from suppliers and partner businesses on best practices for making your business successful now and into the future during this time of channel transition.

 

VCs Need to Rethink SMB VoIP Valuations

CONSIDER SKYPE LIMITEDS $4 billion sale to eBay Inc., SunRocket Inc.s ability to raise more than $30 million for its consumer VoIP play and Packet 8s (8×8 Inc.) current valuation despite significant losses. Add to that Vonage Holdings Corp.s IPO filing, which may yield an even higher multiple. While these developments in the consumer space […]

Designated Drivers

TOLL-FREE NUMBERS COULD be described as lifelines vital links between companies and their customers, between organizations and their members, government agencies and their constituents. Order takers, help desks, crisis hotlines and more depend on these inbound lines for their very existence. Controlling them, then, can be paramount. Resellers have long sold end users and their […]

Qwest Unveils Wholesale Agent Program … Again

QWEST COMMUNICATIONS International Inc. officially launched an agent program for wholesale carrier sales to CLECs, ISPs and other service providers. The move is a bit of déjà vu; the carrier first announced it was creating a wholesale agent program in spring 2004. Among the differences between then and now, says Derek Koecher, director, Qwest wholesale […]

All for One

IF YOU SAID A TELECOM AGENT was like a man without a country, that would have been true a decade ago. There was no professional association and no networking event for up-and-coming indirect sales organizations. That began to change in 1997 when a group of agents got together to discuss the need for such a […]

Converging on Collaboration

COLLABORATION SOLUTIONS COVER a range of technologies, including instant messaging, presence, video conferencing and teleconferencing. Most have been outsourced as separate services or not at all. As a result, some have flourished and others, such as video conferencing, have not. With the convergence of data, voice and video solutions onto one secure network, organizations now […]

My Two Cents on Offsetting Postal Rate Hikes

SINCE JAN. 8 OF THIS YEAR, we have all had to come up with two extra cents to send a piece of mail. On a personal level, spending a couple pennies is not too much money for reliable mail delivery. However, this years 5.4 percent rate increase for U.S. Postal Service First-Class Mail greatly impacts […]

IP Changes Rules of Interconnect Game

SINCE INTERCONNECTION accounts for a large portion of expenses and revenue for traditional wholesale carriers, the game of keeping these systems up-to-date and reducing complexity is well-known and played often. But as voice margins decline, operators are looking to deploy IP data services, like interactive gaming, music and videos, making for more dynamic and complex […]

Air Traffic Control

IT SHOULD COME AS NO SURPRISE that the state of the mobile enterprise is in disarray. Because wireless carriers initially built their businesses in the consumer markets, enterprises long have been treated as an amalgamation of consumers. Too often employees procure their own wireless services and expense the cost an approach that fails to deliver […]

When Left to Their Own Devices …

Track 1,500 phones across the globe Configure new handsets for 100 salespeople Upgrade software for the field technicians Block malware 24/7 WHEN IT COMES TO WIRELESS in the mid-to-large-business segment, the to-do list for a mobility administrator never seems to end. Put another way, companies are tired of being left to their own devices, so-to-speak. […]

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