Business Strategy

Insight from suppliers and partner businesses on best practices for making your business successful now and into the future during this time of channel transition.

 

reseller channel: FastLign Accelerates VoIP Entry

Given high broadband penetration and relatively low cost of IP network infrastructure, its never been easier to become a telephone company. At the same time, launching VoIP services can be rather tricky considering time-to-market pressures, equipment and software integration required and the time it takes to get the right network services partners in place, says […]

Counting On Telecom Expense Management

Karl Scheufler Brad Batten Gary Storm Karl Scheufler walked into the Fall 2004 Channel Partners Conference & Expo presentation, Inside the Buyers World, and found the differentiated service he was looking for: telecom expense management, or TEM. The offering now is so crucial to his consultancy, in fact, that it has entirely changed his business […]

Class 5 Switching Goes Condo

Houston-based i3 Voice & Data Inc. now offers CLECs displaced by the phase-out of UNE-P a la carte access to TDM- and IPbased switching facilities based on a time share concept. The 1-year-old companys UNE-3 Fractional Switch Ownership program service goes live this month. With UNE-3, CLECs purchase only the ports they need (the minimum […]

Alcatel Consolidates North American Partner Program

Alcatel announced in late July a new North America Business Partner Program that consolidates the product lines and resources of three previously separate channel initiatives. The move, which was driven by technology convergence, enables Alcatel to offer its partners a greater breadth of products for delivering end-to-end solutions to customers, says Tom Eggemeier, vice president […]

E-Billing Enriches End-User Experience

Saving trees and streamlining processes may be the hallmarks of telecom e-billing, but the real money is in enriching the customer experience. The e-bill has matured from just another payment option into something that strikes deep at the heart of customer retention and satisfaction a crucial differentiator for telcos and other wireline providers fighting in […]

Synchronizing VoIP Interconnection

Cable One Inc., a rural market cable operator serving more than 700,000 subscribers in 19 states, is planning a January 2006 rollout of primary-line telephony services in up to 45 of its 52 markets throughout the Midwestern, Southern and Western United States. The initiative is no small undertaking. To hasten its time-to-market Cable One announced […]

Roaming Alliance Seeks WiMAX World

While the first WiMAX-certified products arent expected until later this year, some supporters of the 802.16 standard are paving the way for industry maturation now. Spearheaded by hotspot aggregator RemotePipes Inc., the fledgling WiMAX Global Roaming Alliance (WGRA) aims to make seamless interoperator roaming for mobile, broadband wireless data as ubiquitous as cellular roaming is […]

Contents Under Pressure

When it comes to wireless content, most mobile operators turn to aggregators or cut licensing deals with individual companies to provide carrier-specific offerings as a competitive differentiator. However, the approach means an inherently limited array of content offerings for consumers, and an increase in management complexity for operators. Crisp Wireless mLogic Store and Billing Concepts […]

McLeodUSA: Twice Bitten

Once beloved by Wall Street, McLeodUSA Inc. is in hot water again. The telecommunications carrier is pursuing a strategic partner or sale of the company and has disclosed it may be forced to seek protection from its creditors while its auditor, Deloitte Touche LLP, has raised substantial doubt over McLeodUSAs ability to continue as a […]

From Arms Length to Hand-In-Glove

Carriers that outsource their billing operations reduce operational expenditure and avoid a capital outlay for the platform. But that doesnt mean that outsourcing is a worry-free proposition. It requires an intermingling of disparate elements: inhouse and hosted platforms, processes and data. To boot, changing carrier services have given rise to further concerns such as how […]

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