Business Strategy

Insight from suppliers and partner businesses on best practices for making your business successful now and into the future during this time of channel transition.

 

McGraw Creates Profit-Sharing Program for Agents

McGraw Communications Inc., a New York-based CLEC, has laid out a profit-sharing program that may be unrivaled since its just for agents. Industry mergers and bankruptcies over the past few years have left agents feeling insecure and with less-than-favorable contracts, and McGraws three owners wanted to reverse the tides. We went into it to truly […]

Risk 101

AS IP TELEPHONY BECOMES the standard of communications for both business and residential users, understanding and mitigating the security risks associated with it become even more paramount. It is important to understand the various threats and how to mitigate each one. Configuration Consternation. In their default configurations, many of the IP telephony devices may have […]

From Small Operator to Smooth Operator

FOR LONG-DISTANCE RESELLERS, CLECs and smaller telecom operators, the wolves are prowling the perimeter in the form of squeezed margins, ubiquitous brand messaging fallout from the great cable-ILEC triple-play battle, and nontraditional competitors. Its not easy being small today, and carving out a successful niche means knowing your existing and potential customers. Thus, customer relationship […]

Mpower Purchase Triggers $500,000 Agent Equity Payout

The pending aquisiton of CLEC Mpower Communications Corp. by rival TelePacific Communications will trigger more than $500,000 in payouts to Mpower agents that earned warrants in the company. JR Cook, vice president of alternate channels for Mpower, says the company issued 1,054,576 warrants to agents since the program was announced in October 2003. The total […]

Unchecked M&A Opens Opportunities for Innovative Companies

THE CURRENT WAVE OF MERGERS and acquisitions (M&A) in the communications industry has grown over the last few years and culminated with the announcement of AT&T Inc.s and BellSouth Corp.s new relationship. Though the financial gains of this deal are far from ideal, the real impact will be on the employee and services front. A […]

Agents Respond to Changes in Verizon Partner Program

Former MCI solutions partners who are now part of the Verizon Solutions Partner Program (VSPP), following the Bell companys acquisition of the No. 2 longdistance carrier, expressed disappointment with announced changes to the program effective Jan. 1, 2007. One Midwest-based master agent, who spoke on background, says the policies represented a dark day for the […]

The Weakest Link

CARRIER-RESELLER RELATIONSHIPS are only as good as their contracts and the links between their systems. Now, some wholesalers are strengthening the electronic connection by including more products and adding more functionality to their Web-based tools and, in some cases, enabling Web Services integration. Most of the carrier-reseller interfaces in place today fall into two categories. […]

Syndesis Unveils New Fulfillment Products

Syndesis has unveiled Syndesis Express, a new group of fulfillment products that help providers define, deploy and fulfill services including IPTV, triple/quad play, unified messaging and video conferencing. Syndesis at TeleManagement World also said Alcatel has agreed to sell Syndesis OSS solutions. The new offering is made up of Syndesis Service Creator, Syndesis Application Configuration […]

TeleManagement Forum Launches Prosspero Initiative

The TeleManagement Forum (TMF) at TeleManagement World unveiled a market initiative it is calling Prosspero. Prosspero provides developers with open-source code based standards, as well as a full support ecosystem to enable rapid implementations, the TMF said. To become part of the Prosspero program, implementation standards must go through a rigorous approvals process, and have […]

cVidya Adds Module to MoneyMap/Suite

cVidya Networks, a developer of telecom revenue assurance systems, has added a new rating and billing verification module to the latest release of its flagship revenue assurance product, MoneyMap/Suite. The addition means service providers will be able to verify and monitor the viability and accuracy of their rating and billing processes and data flow. cVidya […]

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