Business Strategy

Insight from suppliers and partner businesses on best practices for making your business successful now and into the future during this time of channel transition.

 

Agent Programs on Auto Pilot

What was once a handy online method of tracking orders and commissions is now a range of comprehensive platforms to manage the entire sales and back-office workflow and drive efficiencies from quote to close, commissions to bill auditing. Malibu, Calif.-based World Telecom Group finally moved from a piecemeal, in-house set of systems for online ordering […]

Vibrant Solutions Announces Customer Win, System Enhancements

Billing and OSS company Vibrant Solutions said this week at Billing World it has signed a large contract with a North American wireless carrier and released a new version of its ViewLogic 7 Series. Vibrant Solutions signed the deal with the help of Netezza, a provider of data warehouse appliances. The unnamed Tier 1 carrier […]

CGI Introduces IPCentricITy

CGI Group Inc. at Billing and OSS World conference in Philadelphia launched IPCentricITy, a way for communications providers to design and deliver revenue-producing services using IP technology, said Cindy Ryland-Glynn, CGI director of consulting services, in a statement. The technology is partly made up of the IPCentricITy Service Delivery Solution (SDS), which provides application components […]

Info Directions Releases Latest Version, Partners for Workforce Management

Info Directions Inc. will launch a new module for plant inventory, enhance support for E911 and the master street address guide (MSAG), and implement new workforce management capabilities within the next release of its net-centric OSS platform, CostGuard.NET. CostGuard.NET V. 8.04, scheduled for next quarter, will offer inventory tracking of equipment between customer service addresses […]

EUR Partners with CPqD

EUR Systems has partnered with Brazilian telecom research and development firm CPqD Telecom and IT Solutions to offer CPqDs product portfolio as part of its business process outsourcing services. CPqD products available via EUR include Workforce Management, Outside Plant, Revenue Management, Wi-Fi Management and EasyVoIP. Between the two companies, customers can choose outsourcing, licensing, hosting […]

Azure Offers Hosted Revenue Assurance

Azure Solutions Ltd. announced a hosted revenue assurance product, Azure RA Bureau, at Billing and OSS World 2005. The solution is based on recent acquisition Connexn Technologies flagship product, Certo. Our vision of revenue assurance extends beyond traditional point solutions to include each and every network element where revenue leakage may occur, says John Cronin, […]

Billing Concepts, Webpay International Partner

Billing Concepts Inc. said today it is entering into a joint venture with Europes Webpay International AG to offer the new payment and billing service, Click&Buy, for online digital content in the United States. The companies made the announcement at the 2005 Billing & OSS World Conference in Philadelphia. The agreement will create the worlds […]

Telution, Microsoft Integrate Technologies

Telution Inc. said today at Billing & OSS World it has successfully integrated its COMX Order Management software with the Microsoft Customer Care Framework (CCF). The company says the combined solution will provide cable and telecommunications clients a more advanced approach to order handling and customer interaction management associated with complex services bundles, including IP-based […]

Exstream Introduces New Product Versions

Exstream Software introduced three new products at the Billing & OSS World Show in Philadelphia. First up is the fifth version of Dialogue, an enterprise infrastructure for building and deploying a companys personalized batch, real-time, and Web document applications. Exstream says produces communications from simple correspondence to complex statements. The latest version features more than […]

Consumers Want Deals, not Just Bundles, says CSG Survey

A survey of consumer interest in downloading content from broadband services has revealed that consumers will buy bundles of services only when those bundles offer them a discount on individual services and give them an opportunity to personalize their purchases. CSG Systems Inc., a provider of billing and management system software for broadband services, including […]

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