Business Strategy

Insight from suppliers and partner businesses on best practices for making your business successful now and into the future during this time of channel transition.

 

FROM COST CENTER TO PROFIT CENTER

As carriers continue to differentiate on customer service while feeling pressured to reduce opex, driving efficiency wherever possible in the call centers has become a critical issue - as has driving new revenue through this unique channel. New technologies are tackling the triple goals of efficiency, customer retention and new sales with approaches that put customers […]

All Aboard

VoIP is a booming business, and as the market grows, more resale opportunities for niche providers have cropped up. Many second-tier operators not only lack a network, but the back-office expertise that goes along with it. Some enterprising vendors have crafted enablement packages to help these resellers, creating a fledgling ecosystem. “More and more companies […]

Enabling the Bundle

Reselling service is one thing, but in wireless, it can get messy considering handset configuration, value-added services and content, not to mention the development and support of sales channels. MVNOs and carriers looking to present a whole package for their customers can turn to fulfillment and distribution outsourcer Brightpoint Inc., which has launched Advanced Wireless […]

Put Away Egos, Get Down To Business

By Dick Jalkut The news of the past quarter featuring the SBC Communications Inc. and AT&T Corp. merger and the debates between MCI and Verizon Communications Inc. and Qwest Communications International Inc. ought to be instructive to all of us involved with CLECs. Size matters. Synergy is important. Eliminating a competitor is strategic. Filling networks […]

Avaya Gets “Smart”

Posted: 06/2005 Avaya Gets “Smart” By Kelly M. Teal Avaya Inc. is expanding its leading market presence by getting into the software and Web services arenas, and partnering with more than 140 companies, including systems integrators, alliance partners, consultants, and independent hardware and software firms that are supporting the company’s interoperable, multivendor approach to socalled […]

Agent Programs on Auto Pilot

What was once a handy online method of tracking orders and commissions is now a range of comprehensive platforms to manage the entire sales and back-office workflow and drive efficiencies from quote to close, commissions to bill auditing. Malibu, Calif.-based World Telecom Group finally moved from a piecemeal, in-house set of systems for online ordering […]

Vibrant Solutions Announces Customer Win, System Enhancements

Billing and OSS company Vibrant Solutions said this week at Billing World it has signed a large contract with a North American wireless carrier and released a new version of its ViewLogic 7 Series. Vibrant Solutions signed the deal with the help of Netezza, a provider of data warehouse appliances. The unnamed Tier 1 carrier […]

CGI Introduces IPCentricITy

CGI Group Inc. at Billing and OSS World conference in Philadelphia launched IPCentricITy, a way for communications providers to design and deliver revenue-producing services using IP technology, said Cindy Ryland-Glynn, CGI director of consulting services, in a statement. The technology is partly made up of the IPCentricITy Service Delivery Solution (SDS), which provides application components […]

Info Directions Releases Latest Version, Partners for Workforce Management

Info Directions Inc. will launch a new module for plant inventory, enhance support for E911 and the master street address guide (MSAG), and implement new workforce management capabilities within the next release of its net-centric OSS platform, CostGuard.NET. CostGuard.NET V. 8.04, scheduled for next quarter, will offer inventory tracking of equipment between customer service addresses […]

EUR Partners with CPqD

EUR Systems has partnered with Brazilian telecom research and development firm CPqD Telecom and IT Solutions to offer CPqDs product portfolio as part of its business process outsourcing services. CPqD products available via EUR include Workforce Management, Outside Plant, Revenue Management, Wi-Fi Management and EasyVoIP. Between the two companies, customers can choose outsourcing, licensing, hosting […]

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