Business Strategy

Insight from suppliers and partner businesses on best practices for making your business successful now and into the future during this time of channel transition.

 

New Programs Ease Entry into TEM

TELECOM EXPENSE MANAGEMENT, or TEM, is such a hot opportunity that master agencies and providers alike are rolling out software and programs to their channels, which, in some cases, are completely new. At this springs Channel Partners Conference & Expo in Las Vegas, three companies Intelisys Communications Inc., Integrexx and TeleBright Corp. announced new TEM […]

ACC Business Lauds Top Agents

ACC Business has renamed and expanded its Agent Awards Program, calling it Club Unlimited, reflecting the attitude and ability of its agents to achieve greater success every year. Our products are sold exclusively by independent sales agents, said John Baker, CEO of ACC Business. Year over year, our agents achieve higher levels of performance. This […]

New Holes in New Buckets

WITH THE DISAPPEARANCE of UNE-P and the movement to wireless and VoIP, many smaller carriers and resellers are switching to new product lines and technologies, and entering a growth phase. This presents challenges to those responsible for revenue assurance as the expansion means more customers, more partners and more complexity in the back office. Smaller […]

Are Designer Phone Companies the Future?

If pundits are right, communications is no longer a standalone business. Its a service that is offered alongside another business, such as entertainment or retail. In this futurist view, any business can provide communications services as a way to engage customers with the companies products or services in a more intimate way, up to and […]

VCs Need to Rethink SMB VoIP Valuations

CONSIDER SKYPE LIMITEDS $4 billion sale to eBay Inc., SunRocket Inc.s ability to raise more than $30 million for its consumer VoIP play and Packet 8s (8×8 Inc.) current valuation despite significant losses. Add to that Vonage Holdings Corp.s IPO filing, which may yield an even higher multiple. While these developments in the consumer space […]

Designated Drivers

TOLL-FREE NUMBERS COULD be described as lifelines vital links between companies and their customers, between organizations and their members, government agencies and their constituents. Order takers, help desks, crisis hotlines and more depend on these inbound lines for their very existence. Controlling them, then, can be paramount. Resellers have long sold end users and their […]

Qwest Unveils Wholesale Agent Program … Again

QWEST COMMUNICATIONS International Inc. officially launched an agent program for wholesale carrier sales to CLECs, ISPs and other service providers. The move is a bit of déjà vu; the carrier first announced it was creating a wholesale agent program in spring 2004. Among the differences between then and now, says Derek Koecher, director, Qwest wholesale […]

All for One

IF YOU SAID A TELECOM AGENT was like a man without a country, that would have been true a decade ago. There was no professional association and no networking event for up-and-coming indirect sales organizations. That began to change in 1997 when a group of agents got together to discuss the need for such a […]

Air Traffic Control

IT SHOULD COME AS NO SURPRISE that the state of the mobile enterprise is in disarray. Because wireless carriers initially built their businesses in the consumer markets, enterprises long have been treated as an amalgamation of consumers. Too often employees procure their own wireless services and expense the cost an approach that fails to deliver […]

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