Business Strategy

Insight from suppliers and partner businesses on best practices for making your business successful now and into the future during this time of channel transition.

 

Contents Under Pressure

When it comes to wireless content, most mobile operators turn to aggregators or cut licensing deals with individual companies to provide carrier-specific offerings as a competitive differentiator. However, the approach means an inherently limited array of content offerings for consumers, and an increase in management complexity for operators. Crisp Wireless mLogic Store and Billing Concepts […]

McLeodUSA: Twice Bitten

Once beloved by Wall Street, McLeodUSA Inc. is in hot water again. The telecommunications carrier is pursuing a strategic partner or sale of the company and has disclosed it may be forced to seek protection from its creditors while its auditor, Deloitte Touche LLP, has raised substantial doubt over McLeodUSAs ability to continue as a […]

From Arms Length to Hand-In-Glove

Carriers that outsource their billing operations reduce operational expenditure and avoid a capital outlay for the platform. But that doesnt mean that outsourcing is a worry-free proposition. It requires an intermingling of disparate elements: inhouse and hosted platforms, processes and data. To boot, changing carrier services have given rise to further concerns such as how […]

FROM COST CENTER TO PROFIT CENTER

As carriers continue to differentiate on customer service while feeling pressured to reduce opex, driving efficiency wherever possible in the call centers has become a critical issue - as has driving new revenue through this unique channel. New technologies are tackling the triple goals of efficiency, customer retention and new sales with approaches that put customers […]

All Aboard

VoIP is a booming business, and as the market grows, more resale opportunities for niche providers have cropped up. Many second-tier operators not only lack a network, but the back-office expertise that goes along with it. Some enterprising vendors have crafted enablement packages to help these resellers, creating a fledgling ecosystem. “More and more companies […]

Enabling the Bundle

Reselling service is one thing, but in wireless, it can get messy considering handset configuration, value-added services and content, not to mention the development and support of sales channels. MVNOs and carriers looking to present a whole package for their customers can turn to fulfillment and distribution outsourcer Brightpoint Inc., which has launched Advanced Wireless […]

Put Away Egos, Get Down To Business

By Dick Jalkut The news of the past quarter featuring the SBC Communications Inc. and AT&T Corp. merger and the debates between MCI and Verizon Communications Inc. and Qwest Communications International Inc. ought to be instructive to all of us involved with CLECs. Size matters. Synergy is important. Eliminating a competitor is strategic. Filling networks […]

Avaya Gets “Smart”

Posted: 06/2005 Avaya Gets “Smart” By Kelly M. Teal Avaya Inc. is expanding its leading market presence by getting into the software and Web services arenas, and partnering with more than 140 companies, including systems integrators, alliance partners, consultants, and independent hardware and software firms that are supporting the company’s interoperable, multivendor approach to socalled […]

Agent Programs on Auto Pilot

What was once a handy online method of tracking orders and commissions is now a range of comprehensive platforms to manage the entire sales and back-office workflow and drive efficiencies from quote to close, commissions to bill auditing. Malibu, Calif.-based World Telecom Group finally moved from a piecemeal, in-house set of systems for online ordering […]

Vibrant Solutions Announces Customer Win, System Enhancements

Billing and OSS company Vibrant Solutions said this week at Billing World it has signed a large contract with a North American wireless carrier and released a new version of its ViewLogic 7 Series. Vibrant Solutions signed the deal with the help of Netezza, a provider of data warehouse appliances. The unnamed Tier 1 carrier […]

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