Business Strategy

Insight from suppliers and partner businesses on best practices for making your business successful now and into the future during this time of channel transition.

 

New Holes in New Buckets

WITH THE DISAPPEARANCE of UNE-P and the movement to wireless and VoIP, many smaller carriers and resellers are switching to new product lines and technologies, and entering a growth phase. This presents challenges to those responsible for revenue assurance as the expansion means more customers, more partners and more complexity in the back office. Smaller […]

Are Designer Phone Companies the Future?

If pundits are right, communications is no longer a standalone business. Its a service that is offered alongside another business, such as entertainment or retail. In this futurist view, any business can provide communications services as a way to engage customers with the companies products or services in a more intimate way, up to and […]

VCs Need to Rethink SMB VoIP Valuations

CONSIDER SKYPE LIMITEDS $4 billion sale to eBay Inc., SunRocket Inc.s ability to raise more than $30 million for its consumer VoIP play and Packet 8s (8×8 Inc.) current valuation despite significant losses. Add to that Vonage Holdings Corp.s IPO filing, which may yield an even higher multiple. While these developments in the consumer space […]

Designated Drivers

TOLL-FREE NUMBERS COULD be described as lifelines vital links between companies and their customers, between organizations and their members, government agencies and their constituents. Order takers, help desks, crisis hotlines and more depend on these inbound lines for their very existence. Controlling them, then, can be paramount. Resellers have long sold end users and their […]

Qwest Unveils Wholesale Agent Program … Again

QWEST COMMUNICATIONS International Inc. officially launched an agent program for wholesale carrier sales to CLECs, ISPs and other service providers. The move is a bit of déjà vu; the carrier first announced it was creating a wholesale agent program in spring 2004. Among the differences between then and now, says Derek Koecher, director, Qwest wholesale […]

All for One

IF YOU SAID A TELECOM AGENT was like a man without a country, that would have been true a decade ago. There was no professional association and no networking event for up-and-coming indirect sales organizations. That began to change in 1997 when a group of agents got together to discuss the need for such a […]

How to Shop for a Wireless Supplier

DONE RIGHT, THE ADDITION OF wireless products to your business-to-business sales portfolio can pay off. Most business clients appreciate dealing with a professional sales organization for all of their telecom needs, and are grateful not to stand in customer service lines at a retail wireless store. As you evaluate the wireless opportunity for your business, […]

Converging on Collaboration

COLLABORATION SOLUTIONS COVER a range of technologies, including instant messaging, presence, video conferencing and teleconferencing. Most have been outsourced as separate services or not at all. As a result, some have flourished and others, such as video conferencing, have not. With the convergence of data, voice and video solutions onto one secure network, organizations now […]

My Two Cents on Offsetting Postal Rate Hikes

SINCE JAN. 8 OF THIS YEAR, we have all had to come up with two extra cents to send a piece of mail. On a personal level, spending a couple pennies is not too much money for reliable mail delivery. However, this years 5.4 percent rate increase for U.S. Postal Service First-Class Mail greatly impacts […]

The ID is: 70784