By Don Douglas, President and CEO,
Yep, I went with the obligatory cheesy title, but everywhere you turn people are talking about the cloud. I recently returned from an advisory board meeting and one of the key topics was the public cloud. Points of discussion included a variety of technologies and whether there was truly a market for many offerings currently on the drawing board. Others expressed nervousness over security and SLAs.
I firmly believe in the cost and flexibility advantages of the cloud model, especially when serving the needs of the SMB. But whether you believe the cloud hype is just the coming of ASP 2.0 or you are actually entertaining moving processes to a cloud provider, there are more than a few things to consider. Before continuing, let me state that our organization currently utilizes public and private cloud services, offers them to clients, has participated in the development of SaaS products and has assisted in the implementation of these offerings.
While the ASP model never quite had the success Gartner predicted, it did lay the foundation for many software-as-a-service providers. Many of these early adopters had good success specifically in the CRM market where several companies have done rather well. That said, many providers (including some that have been around for a while) still seem to have some major issues to overcome. While recently interviewing and vetting a couple of potential vendors with interesting solutions, we became alarmed at their lack of a detailed security posture. One did some application testing with an open source tool but then tried to interpret the results without outside assistance. Another claimed they had never found any issues. Yet another had a rather small staff with limited training in security. Also of concern was the fact that they relied on a third party to host their application. When one of the underlying hosting vendors was contacted, they would not share how they patched their servers, whether they did penetration testing, how often this testing was being done if it was being done at all, how the system was backed up, what would happen in the event of a breach, etc. When we discussed this with the cloud provider, they were surprised at our concern and said that no other customers had brought this up yet. We loved the software and even offered some guidance on how they could correct the issues. So far both parties have been quiet.
As a final note, understand that one of the biggest potential gotchas” of the public cloud is the unknown. Since public cloud technology is relatively new, this in itself is a risk. Many publicly debate how well a public infrastructure can actually be secured and still serve the needs of the many at an affordable price point. At this point there really arent any industry-wide data handling and security standards for cloud providers. There are legal issues that havent even had precedent set yet. Many compliance measures such as HIPAA and Sarbanes-Oxley where not written to address public cloud architecture which makes it difficult to enforce them in these solutions. The public cloud is real, growing and is a mega trend, but until these issues are addressed, the public cloud computing movement will not be able to reach its full potential.
Don Douglas, president and CEO of Liquid Networx, has used an extensive knowledge of information technology and communications to assist companies in various industries worldwide, including IBM, AFCE (Popeyes, Churchs, Cinnabon, Seattles Best), Sequa (diversified manufacturing, aerospace, chemical), Weil Gotshal & Manges (legal) and Boeing in a variety of capacities such as programmer, project leader, network manager, manager enterprise systems and director of IT. In seven years at the helm of Liquid Networx, Douglas technical background has helped to craft the company into a telecommunications life cycle management organization with a vertical focus on IT compliance consulting and solutions. Liquid has helped more than 550 companies in the U.S. and abroad to simplify communications, reduce costs, increase productivity and raise security awareness.
.@qosnetworks recently expanded its team. dlvr.it/RJJ8Zb
November 14 2019 @ 20:57:31 UTC