5 Considerations When Transitioning to a Mobile Environment

Business smartphone

… customers:

  • Training counts. One challenge that’s typical following a new deployment is that the customer doesn’t ensure that employees are properly trained on the new systems before they’re deployed. Partners can work with customers to help them educate their employees on how to use the new solutions to ensure that they adopt and are satisfied with their selection.
  • Make sure you understand customer bandwidth needs. Bandwidth requirements can vary from deployment to deployment, so it’s important that customers adequately communicate needs prior to selecting a solution. Most notably, bandwidth impacts costs directly, so moving forward without the correct requirements in place could prove costly. To ensure proper bandwidth, there are mechanisms that can be inserted into unified communications solutions to mitigate drastic increases in network consumption. That said, there can be an overall increase in real-time network traffic, which will burden other network systems if it’s not taken into account. Talk to the customer about specific requirements they’ll need before moving forward.

4. Prepare for OS changes. Sometimes there’s an expectation that a new mobile solution works on all mobile operating systems, but different carriers present a range of different features on their operating systems. In some instances, if a device operates on an OS that no longer releases security patches or offers security support, it becomes exposed to unforeseen security threats, which can be risky for information on the device. For mobile devices, there’s always the possibility that a new feature will come out, so it’s important to be aware of the operating systems that support the solutions you’re offering to prolong the life cycle of the device.

5. Increase security. Security is one of the biggest concerns for businesses when they consider deploying a new mobile solution. This is because it’s easy to lose sight of who is connected to a network and what applications can be utilized. For this reason, potential security breaches stemming from a mobility deployment need to be factored in as well. Partners should work with customers to consider separating networks and edge devices that can manage VoIP traffic. All of these considerations have a direct impact on deployment time and costs, which will impact their business long-term.

Investing in mobile technology for the workforce isn’t enough to guarantee improved productivity and efficiency for customers. Customers and partners need to work together to find the appropriate mobile technology solutions that will give them control over how the devices are used and ensure they work for their specific needs.

Oliver Bodden, senior product manager, and Gary Moeller, product manager, work in the unified communications division of Panasonic System Solutions Company of North America. Follow Bodden on LinkedIn, Moeller on LinkedIn and their company @PanasonicUSA on Twitter.

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