3 Reasons SD-WAN, UCaaS Are Better When Sold Together

Better Together

… moved a lot of their systems and processes to the cloud, prioritizing those processes that aren’t in real-time. Nightly reporting of BC/DR software may send numbers to a server in a public or private-cloud environment, but it doesn’t need a constant back-and-forth stream to accomplish this.

Further, a company might not want to have every branch location on the private circuit; instead, they may have many on commercial broadband accounts, with or without backup data connections in case the primary goes down. This is where SD-WAN comes into play for many customers. SD-WAN for UCaaS tools constantly search for the best possible path for real-time communications, allowing companies on broadband connections to do more with less in terms of data connectivity. Make a call from your VoIP line, and the SD-WAN solutions automatically prioritize the traffic.

Even better, turning back to the backup connections, SD-WAN for UCaaS can move between multiple connections. This further ensures call quality and uptime, even if one connection or the other suffers an outage: Calls aren’t interrupted even if the service must switch from one data source to another, turning a guaranteed interruption into a seamless experience.

SD-WAN can save money and boost security. All in all, these benefits can save customers money. For those that can cut the private circuit cord and deploy VoIP over regular broadband and get similar quality, the savings only increase with the number of locations on-circuit. Then there are productivity savings via more uptime, since you don’t have to worry about a temporary data outage affecting a location’s ability to make phone calls. And, solutions such as SD-WAN-compatible firewalls, VPN concentrators, and other extras make it easier to defend privacy and dramatically simplify the act of creating VPN tunnels between multiple locations.

With that said, a company doesn’t need to be a large, distributed business to make great use of SD-WAN for UCaaS. This can be a great solution for rural companies and others without access to high-quality broadband. For example, a company using an LTE cellular connection could move from PBX to VoIP using SD-WAN for UCaaS. Further, companies running a hybrid network of private circuit- and broadband-connected sites could use the technology to ensure a baseline level of call quality from the cloud communication solutions.

All of these factors come together to describe a technology that will only become more important as more companies move their communications to the cloud. When a business’ phones are its lifeline, stakeholders can’t afford concerns over connectivity and quality. Wherever a business is with its move to the cloud, SD-WAN for UCaaS could be just the thing that channel partners need to get their customers “over the hump” — and away from expensive, needlessly complex extras in the process.

Sanjay Srinivasan is the chief architect of business solutions for Vonage and has been instrumental in the development and implementation of the company’s SD-WAN solution.

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