10 SBC Vendors Customers Would Recommend to a Friend

VoIP Security SBC

… more than one customer satisfaction measurement. Several vendors got four-stars – the highest rating – in many customer satisfaction measurements.

Top SBCs and Their Top Measurements

  • Adtran — Technology and product, reliability, purchase experience
  • Alcatel-Lucent Enterprise Purchase experience, support, Net Promoter Score
  • Cisco Technology and product, reliability
  • Dialogic Technology and product, reliability, management tools, overall satisfaction, Net Promoter Score
  • Edgewater Networks Management tools
  • Huawei Management tools, contact center experience, Net Promoter Score
  • Metaswitch Reliability, installation, support, Net Promoter Score
  • Oracle/Acme Packet Technology and product, reliability, installation
  • Ribbon Communications Technology and product, reliability, installation
  • Sangoma Technology and product, reliability, purchase experience

As the list of recommend-to-a-friend leaders shows, top-tier SBCs are available from a variety of communications providers; some are classic software providers, others are broad communications providers, and some are niche players. All of them are good, according to customers in our survey, and they all deserve a look.

The research used in this post comes from the following Eastern Management Group sources: “2018-2024 SIP Global Market 7-Year Forecast and Analysis” and “2018 Session Border Controller Customer Satisfaction Report.” For more information on these studies and reports, please contact our analyst team or John Malone directly at 212-738-9402 Ext. 2201 or

John Malone is president and CEO of the Eastern Management Group, a communications industry research company, and the author of three book for young readers. In addition to Eastern Management, he founded two other software and database management companies. He has served on the board of directors of numerous publicly traded and private technology companies. Malone has managed thousands of the company’s research assignments for major technology businesses and service providers worldwide. He is a former executive with AT&T, where he developed the world’s first call center. He earned his bachelor’s and MBA degrees from the University of Dayton. Follow Malone on @temgworldwide or LinkedIn.

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