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Web-Based Wholesale Carrier Customer Network Management Systems

WEB-BASED WHOLESALE CARRIER CUSTOMER NETWORK
MANAGEMENT SYSTEMS
Wholesale Carrier Web-Enabled CNMs Frontier UCommand IXC
IXC Online
MCI WorldCom Inc. Sprint Corp. Desktop Manager Williams Network  InSite

Web Interface

* Netscape 1998 3/98 2Q98 5/98
* Explorer 1998 3/98 N 5/98 3/99
* Other *(1)

Connectivity

* Internet 1998 3/98 * 5/98 3/99
* Private network 9/95 N 5/98 3/99
* Frame relay 1Q99 1/97 2Q98 5/98 3/99
* Other, please specify 9/95(2)

Architecture

* Uses open API N/A N *(3) N 3/99
* Security/SSL Encryption Y Y Y Y Y
* Tiered security level clearance programmable by reseller 4/99 N/A 5/98 3/99

Functions

* Order Management
provisioning (4) 9/95 2Q98 (5) 3Q99(6)
status (4) 9/95 2Q98 5/98(5) 3/99
adds/moves/changes (4) 9/95 2Q98 Sum99(5)
* Trouble/Repair
reporting 1998(4) 4Q99 2Q98 Sum99(7) 3/99
status 1998(4) 4Q99 2Q98 Sum99 3/99
* Billing
CDR delivery 1Q99 9/95 2Q98
invoice 2Q99 4Q99 * 3/99
payment posting N/A 4Q99 *
* Reporting – trending analysis 4/99 3/97(8) 2Q98 Sum99(9) 2Q99
* Configuration management
Toll-free routing 2Q99 3/97 2Q98 1997 3Q99
Other, please specify 2Q99(10) 3/97(11) 2Q98 Y(12)
* Network Management
circuit status view 4Q99 8/99 2Q98 5/98(12) 3/99
alarms 4Q99 8/99 2Q98 * (12) 3/99
bandwidth control 4Q99 8/99 2Q98 *(12) 3Q99(6)
Wholesale Products Supported by the Web-based
CNMS
* Voice
ANIs Y 9/95 2Q98 5/98 4Q99
calling cards Y 9/95 1Q99 5/98 4Q99
toll free Y 9/95 5/98 4Q99
* Data
private line mid99 1Q00 2Q99 * 3/99
frame relay 4Q99 1Q00 2Q99 * 3/99
ATM 4Q99 1Q00 2Q99 * 3/99
* Internet Access
dial-up N/A 3/99 * * *
dedicated mid99 1Q00 * * *
* Dedicated Access
voice mid99 6/99 2Q98 5/98 *
data mid99 1Q00 2Q98 * *
integrated voice/data mid99 1Q00 2Q98 * *

Administration

* Help desk
online Y 9/96 2Q98 5/98 Y
CSR via web 3Q99 4Q99 N 5/98 N
CSR via phone Y 9/95 2Q98 5/98 Y
* Information
newsletter 1Q99 3/97 2Q98 5/98 N
handbooks 1Q99 9/95 2Q98 5/98 Y
other 3/97(13) Y (14) 5/98(15) Y(16)
Legend: Y=yes; N=No; *=in development; — did not
answer/specify

Footnotes: (1) Browser independent; (2) dial-up;
(3) internal API; (4) voice products 1998; dedicated/data 3Q99; (5) 1+ switched/dedicated,
toll-free, travel card services; (6)for Frame Relay Flex-CIR; (7) Network trouble repair
available in InTouch product as of 5/98;non-network trouble ticketing to come summer 1999;
(8) detail reporting only; (9) standard reporting; trending reports yet to be released;
(10) enhanced features; (11) 1+ calling/debit cards; (12) In Circuit Switched Manager
product; (13) Quick Start Guide; (14) online updates, news and promotions; (15)
announcements, promotions, product information, organizational charts, training
information; (16) brochure.

Source: Compiled by PHONE+ from surveys of carrier sales
departments in late February. Please check with individual carriers for more specific data
or questions.

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