UC Roundup: Zoom Phishing Scam, Broadvoice Data Leak


UC Roundup

… build customized apps using RingCentral’s business communications platform. RingCentral also offers the service via pre-built applications available in the RingCentral App Gallery.

Lisa Del Real is RingCentral‘s vice president of global partner programs. She said the service lets customers send messages to thousands of people at a time.

RingCentral's Lisa Del Real

RingCentral’s Lisa Del Real

“This will benefit partners looking to target customers who are already interested in UCaaS solutions, and also need a service like this to assist them in customer engagement, marketing and sales activities,” she said. “With RingCentral, customers won’t need to go to a different provider for this additional capability.”

Customers can use their business number, an extension, or any other U.S. phone number to send high-volume and commercial SMS messages. This eliminates the need to buy and program a separate number.

Businesses can send one-off messages or batch requests, and up to three messages every second. Furthermore, RingCentral provides access to message status, logs, store and analytics for advanced insights and regulatory compliance.

“High-volume SMS will allow RingCentral and its partners to target customers who are looking to move their communications infrastructure to the cloud, and also want solutions that can enable them to easily reach thousands of customers,” Del Real said.

Health care providers can send out appointment reminders to patients. Furthermore, salespeople can send marketing messages and promotions to multiple customers.

The new high-volume SMS service also enables RingCentral customers to take advantage of SMS for mass marketing purposes, automated messages, notifications, customer polls/surveys, chatbots, two-factor authentication (2FA), one-time passwords (OTP) and other business use cases.

CBTS, Five9 Partner for Cloud Contact Center

Five9 and CBTS have partnered to launch an advanced cloud contact center built on the Five9 platform.

CBTS can now provide an additional solution for customers looking to move to a SaaS-based contact center platform.

Andy Dignan of Five9

Five9’s Andy Dignan

“We are pleased to have CBTS as a partner with their experience in delivering enterprise voice and network,” said Andy Dignan, Five9’s senior vice president of global channel and professional services. “We believe Five9 can enhance the value they already bring to their clients.”

The new solution will give CBTS the ability to offer its clients a third option to its contact center portfolio,

It provides additional capabilities in process automation for operations; CRM and UC integrations; and omnichannel engagement.

“Our partnership with Five9 provides another option to provide our clients an alternative solution that can solve their most critical business challenges,” said Greg Wheeler, CBTS senior vice president of U.S. sales and global programs. “Adding Five9 to our portfolio allows us to integrate into countless on-premises, hybrid, or cloud environments and bring the necessary customizations and integrations to solve even the most complex business objectives.”

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