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UC Roundup: UCaaS Providers in ‘Next Stage’ of COVID-19 Surge

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“Broadvoice’s competitive advantage lies within our customers’ ability to mix and match seat types with the Microsoft Teams integration, our competitive pricing and robust PBX features, while offering customers the opportunity to work within the collaboration tools that they’re already using,” Rosen said. “Essentially, partners can continue to sell our award-winning, competitively-priced, feature-rich cloud PBX platform while connecting their customers to their collaboration tool of choice.”

CoreDial UCaaS Now Includes SMS, MMS

CoreDial has added text and multimedia messaging tools to its CoreNexa UCaaS platform.

Through CoreDial’s SMS/MMS features, users can send text messages, images, videos or documents to both individuals and groups. Inbound messages can be accessed from anywhere through the CoreNexa UC Client.

Ken Lienemann is CoreDial‘s CRO. He said CoreDial’s partners can deliver a “compelling communications” tool that is gaining popularity with businesses and end users.

CoreDial's Ken Lienemann

CoreDial’s Ken Lienemann

“As more people opt for text as a primary communications medium, these SMS features enable partners to satisfy the growing demand from businesses who need SMS capabilities to improve efficiency and meet end user expectations,” he said. “This feature also enables partners to stay relevant to customer demands as this trend continues.”

There are other UCaaS providers that offer SMS capabilities, Lienemann said.

“But the fact that CoreDial’s SMS features are embedded within its CoreNexa platform allows partners to quickly provision and monetize these services,” he said. “Through CoreNexa, partners can effortlessly add new capabilities as customer needs evolve, without having to go through a variety of lengthy processes to deliver revenue-generating innovations.”

Vitiello Communications Group said nearly 70% of employees believe text is applicable for interoffice communication. Salesforce.com reports 84% of businesses use, or plan to use, texting in their sales and marketing efforts.

“We continue to focus on adding the features our channel partners need to the CoreNexa platform, and will continue to develop even more compelling solutions that will empower the channel to succeed,” said Alan Rihm, CoreDial’s CEO.

TetraVX Beefs Up nVx Solution

TetraVX has added messaging and meeting collaboration functionality to its nVX solution.

These new features give nVX customers access to messaging, collaboration and multiparty video conferencing tools through their web-based nVX application and mobile nVX application.

Sara Blengeri is channel sales manager at TetraVX. She said the new nVX platform features can be sold through the company’s referral and wholesale partner programs.

TetraVX's Sara Blengeri

TetraVX’s Sara Blengeri

“With our new meetings and messaging tools, our channel partners can now support their clients beyond just peer-to-peer collaboration, but how to provide a better customer experience,” she said.

Video conferencing has become a key component of how businesses function, TetraVX said. A messaging and video conferencing platform allows them to focus on their day-to-day responsibilities and navigate potential disruptions during a pandemic.

The nVX meetings feature allows users to video conference, and chat with colleagues and customers. Users also can share files, access whiteboards, view calendars, schedule meetings and more.

The new messaging feature offers …

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