When consulting on and selling unified communications (UC) solutions, being knowledgeable about communications and collaboration preferences and habits can give you a leg up on the competition.
This week, Fuze published a new global report titled “Productivity @ Work: The Fuze Communications Index.” The report reveals insights into how communications and collaboration technology allow organizations to reach peak productivity by facilitating an overall cultural shift in how people work.
Among the key insights:
For a deep dive into these findings, we spoke with Eric Hanson, Fuze’s vice president of market intelligence.
Channel Partners: What prompted the need for the report?
Eric Hanson: As we have been studying the future of work trends over the past several years, we have identified key considerations associated with the decisions that IT leaders need to make to adapt to the changes in the workforce and to new technologies. We continue to build on our research, and invest time and resources to survey broad groups around the globe to learn about new workforce trends and employee preferences. Over the years, we’ve surveyed CIOs, IT leaders, and members of the current and future workforce around the globe to help define the future of work.
|We recently compiled a list of 20 top UCaaS providers offering products and services via channel partners.|
With this survey, we wanted to identify best practices for working across global teams to enhance team productivity. We looked at global usage data reflecting employee engagement from more than 5 million global workers to find that communications and collaboration preferences are often as diverse as the workforce they support.
CP: How can UC providers make use of these findings? Do the findings suggest challenges/opportunities?
EH: As companies look to connect to a global and distributed workforce, it’s important to understand the diverse communities that make up these groups. Communications and collaboration preferences are often as diverse as the communities we have with five generations in the workplace, and four to six communication tools used on average — this is an opportunity to better understand worker preferences.
CP: What was most surprising about the findings?
EH: The big takeaway we see is …