Top Gun 51 Profile: CommandLink’s Mason Miles Says Future Is Bright for Partners

Top Gun 51 CP CF 2020 Main Colors

Mason Miles is nothing if not effusive and enthusiastic about his role at CommandLink, and within the channel overall. Those are big reasons why he’s a Top Gun 51 award recipient. Miles, senior vice president of sales for the networking and communications platform provider, trains his focus on partner success.

Mason Miles of CommandLink

CommandLink’s Mason Miles

“The channel has always been central to my desired career path,” Miles says.

Miles started working in the indirect world in 2012. Over the years – at companies including GTT, Telnes, MegaPath, and then Fusion Connect, which bought MegaPath in 2018 – he has opened new markets via the channel. That experience has been instrumental to his success at CommandLink, he says. Along the way, Miles has cultivated a keen understanding of how to enable partners and their revenue growth.

Those accomplishments created the opportunity for Miles to guide the CommandLink channel, which he has done since March 2019.

“This is a dream scenario for me to be working to scale a channel program for an amazing brand,” Miles says. “I am exceptionally proud of what CommandLink is achieving, but the real credit should be given to my channel sales team and especially the CommandLink operations team, who are exceptional at what they do.”

Those efforts continue to pay off. For example, master agency Telarus in August named CommandLink as its best new supplier for 2019. As another example, Miles points to CommandLink’s support that helps partners scale and increase revenue. This, he says, gives the channel “more selling time by eliminating problems and taking exceptional care of their customers.”

Overall, Miles says, “The CommandLink team and I have a tremendous amount to be grateful to channel partners for. But we are just getting started; our collective futures will be very bright together.”

CommandLink’s Mason Miles is part of Channel Partners/Channel Futures’ 2020 Top Gun 51. This program recognizes today’s channel executives who build and execute channel programs that drive partner, customer and supplier success. See the full list.

Find out more about Miles and his thoughts on the channel in this Q&A, which has been edited for length.

CP: What makes a channel program successful, and why?

MM: I believe an effective channel program is the sum of clearly defined messaging on how the program will benefit the partner and their customer. This makes it easy for the partner to conduct business, and enables the channel sales team to work with speed and efficiency. CommandLink has worked hard on each of those points, and every team member is able to operate at velocity while maintaining a work-life balance. That can be difficult to find in channel sales. We have a very special culture within CommandLink, and that team mentality means everyone is eager to perform and is quick to address challenges. And we are looking forward to adding more talented people to our family as we continue to grow in a controlled and methodical manner.

CP: One of the reasons you earned a Top Gun 51 award is due to how you are “redefining channel partner expectations as to how suppliers should perform for their customers.” Talk more about that.

MM: CommandLink’s philosophy is that our industry has some collective challenges revolving around support and operational breakdowns, which if eliminated, provide a distinct competitive advantage for a supplier. We built CommandLink to solve those challenges through the combination of our proprietary IT service management software platform, the dedicated technical resources …

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