Raul Castanon-Martinez, senior analyst at 451 Research, said the one innovation he expects will have the biggest impact for the channel is the voice interface.
“Speech recognition has been around for a long time, even before Apple made it mainstream when it launched Siri with the iPhone 4S in October 2011,” he said. “There are signs that voice is rapidly emerging as the main user interface for many applications and devices. Speech recognition and natural language understanding will change how we interact with computers, devices and appliances. This opens many opportunities for innovation in human-computer interaction (HCI). This will require a good understanding of how organizations can benefit from redesigning workflows and processes to incorporate voice interactions for employee and customer engagement, and the channel community is uniquely positioned to make this happen.”
(continued on next page)