Information Technology Infrastructure Library (ITIL) Foundation
Cited by Global Knowledge, this is the entry-level ITIL certification, providing a broad-based understanding of the IT service life cycle. It is accepted as a framework for managing the IT life cycle.
“IT managers are realizing that many of their workers have gaps in their knowledge,” Stanger said. “They are looking for ways to up-skill these employees efficiently — meaning that they want to do it quickly, but in a cost-effective way. Increasingly these managers are looking for well-defined education pathways. Without these pathways, managers tend to ‘fly blind’ and don’t have the confidence they need to move forward with essential projects.”
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