Mio, an emerging vendor, is among adjacent players that add value to bigger players, Castanon-Martinez said. It aims to help enterprise customers deal with the coexistence of multiple collaboration tools, making Microsoft Teams, Slack and Webex Teams fully interoperable, he said. Mio received the award for best innovation for collaboration at Enterprise Connect this year.
Momentum Telecom is providing innovating solutions for its clients, Dzubay said. Its cloud PBX services can be accessed outside of the office from a cellphone, PC, handset or a home phone.
“The growing preference for cloud services is cutting into premises-based equipment sales with many vendors reporting flat or declining revenue from traditional PBXs,” Banting said. “Those vendors with a foot in both camps — [for example], both premises-based and cloud-based solutions, seem unwilling to make the difficult strategic choice of no to some customers (for example, premises-based) in order to better serve others. This crisis of prioritization continues to haunt a number of established vendors and the newer cloud-based players are not saddled with trying to appease an installed base of existing customers.”
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