Arnold cited CoreDial as a successful provider for SMBs.
“Collaboration and communications applications are seen as a priority in enabling new ways of working — [for example], remote and flexible working,” Banting said. “They also help to improve operational efficiency, employee productivity and engagement. Many customers are also looking toward a cloud-based subscription model rather than premises-based deployments. This lowers the upfront risk, the capital expense requirements are significantly less and switching costs are reduced as cloud-based UCaaS providers usually offer annual contracts.”
Arnold also cited Dialpad as a successful provider for SMBs. Last month, Dialpad announced a global expansion, opening a London office with new channel sales leadership, expanding partnerships with ScanSource and Avant, and a new extended digital based footprint. The company’s London team will specifically focus on building channel sales momentum to meet growing demand for cloud communications solutions in Europe.
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