Banting also cited AT&T Collaborate as an effective solution. It’s a cloud-based solution that blends voice and collaboration. It start with voice and includes features such as employee availability, instant messaging, conferencing, file sharing, team workspaces, and call center services.
Dzubay said Broadvoice is providing innovating solutions for clients. It combines cloud PBX, UC and collaboration features with virtual call center in one UCaaS platform.
“In the past, the role of the PBX provider and vendor was to minimize issues and downtime,” she said. “Today, a good hosted PBX provider is viewed by businesses as a trusted adviser that enables employees to improve their performance and provides ease of business for their customers.”
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