Dzubay cited West as an effective hosted PBX provider.
“The ‘consumerization of IT’ … continues to drive and influence workplace expectations,” Banting said. “Consequently, this is accelerating demand for cloud-based services, BYOD demands and intuitive user experiences. The ease of use of consumer apps such as WhatsApp and Facetime has created the expectation of frictionless communication and, in turn, lead companies to expect enterprise solutions that offer simple and unified business tools. The update process of mobile app stores also drives the expectation for new functionality that upgrades ‘over the air’ which is constantly current and adds valuable features or fixes bugs with each release.”
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