RingCentral was cited by Arnold, Banting and Dzubay as a successful provider.
Banting said an effective hosted PBX solution offers: global reach or, at the very least, spans multiple regions; good security and standard certifications for their data center infrastructure (SSAE 16 AND SOC 2); customization and integration capabilities; “excellent” customer support and reference customers; and flexible contracts that don’t lock customers into long terms (for example, an annual commitment —not three years).
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