The CP List: 20 Top Enterprise Telephony Providers You Should Know


Twenty, 20

Verizon logoVerizon

Hart cites Verizon among successful providers for its One Talk solution, in which the mobile phone and desk phone share a single identity. The advent of 5G could make that a real player, especially given integration with Verizon’s wide portfolio of products,” he said.

The idea of ‘handoffs’ between devices; in other words, the ability to seamlessly transition from office to mobile to any other communication platform (PC, tablet, etc.), to me is a really cool paradigm that I see companies are exploring,” he said.

Dialpad logoDialpad

Dialpad is an “interesting up-and-coming player,” Hart said. In May, the company acquired TalkIQ to bring voice-driven artificial intelligence (AI) to business communications.

“(Dialpad’s) mission is to ‘kill the desk phone’ by offering a platform that offers voice, video, messaging across all of your existing devices,” Hart said. “Its native integration with Microsoft Office 365, Google’s GSuite, Zendesk and Salesforce, plus the fact that it plays so well with BYOB, make it a very compelling choice in the SMB space.”

(list continues on next page)

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