Telecom CEO Dave Dyson: Big Changes Ahead in Communications


Change Ahead

… “punched the gas,” Dyson said.

“And now we’ll go ahead and figure out what that means as a collective,” he said.

And cybersecurity has never been more top of mind with remote work, the telecom CEO said.

“By sending millions of people home, we just opened up the attack vector and attack surface area,” he said. “And the bad guys have noticed. They’ve taken note. They’re coming in through home connections and every other way possible into corporate networks because we’ve opened up the surface area. So security is at least topic one through nine on everybody’s top 10 list right now. And we have we have to be very mindful of it, of course.”

On the Horizon

In terms of the telecom competitive landscape, Dyson expects a lot of M&A this year after an extended break due to the pandemic. But it’s not likely to pick up steam until the second half of 2021.

“From a channel perspective … the small VARs, the small agencies and the small consulting firms are going to start finding ways to either merge, acquire, come together or what have you,” he said.

Cloud contact center is one area that looks ripe for consolidation, the telecom CEO said.

“It’s like any new technology,” he said. “There are a lot of entrants and then eventually, in the end, we’ve got the winners and the winners oftentimes absorb not the losers, but the ones who didn’t grow as quickly. And I think we’re going to see an era of M&A in the the next 24-36 months like we haven’t seen in awhile.”

In addition, if there’s one thing for sure, it’s that things aren’t going back to the way they were before the pandemic, Dyson said. It’s a good time to rethink how we work, where we work and when we work.

“Let’s get a better, more rational future for all of us,” he said. “Let’s have technology be an enabler to remove friction from human communication, as opposed to the digital ball and chain that we’ve let it become. I think there’s a lot of opportunity coming out of this. It just feels like to some degree there’s a lot of  thinking, planning and strategizing — and everybody’s got their hand over the pause button right now waiting to hit play again. And I don’t know when that collective action takes place, but it’s coming, I hope sooner rather than later.”

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