… integrating voice technology in their solutions.
According to a survey of business and technology leaders, 88 percent believe that voice technology will give them a competitive advantage in improving their customer experience. Twenty-eight percent of those surveyed have already adopted voice technology to improve customer experience, with 57 percent more planning to deploy in the next year. As voice technology continues to advance and become a part of daily interactions, business leaders will need to explore how they’re keeping customers and their data safe.
“With physical and online information security always growing stronger and harder to crack, fraudsters gravitate toward the weakest link in your security — your contact center and voice,” Cunningham said.
The integration allows security teams to gain unified, real-time visibility across the organization and identify critical identity threats. Prebuilt incident timelines help analysts quickly understand the scope and nature of detected attacks by automating what was previously a manual investigation process.
Working together, SecureAuth + Core Security and Exabeam can restrict access to application and data for accounts displaying risky or abnormal behavior — stepping up with multi-factor authentication for additional verification or denying access altogether.
Chris Stewart, Exabeam‘s senior director of business development and global alliances, tells us partners that are selling his company’s security management platform can “now pull from this integration that provides identity solutions, single sign-on, authentication, network security and penetration testing, as well as security information and event management (SIEM), and user and entity behavior analytics (UEBA), and offer even more critical security hygiene elements to their customers.”
“This is a major improvement from working with siloed technologies,” he said. “A VAR or solution provider can now sell this is as a more-rounded security journey to their customers through a seamless, elegant integration.
Phishing scams are the top threat to SMBs, according to the 2018 Webroot SMB Pulse Report. Some 500 SMBs were polled in the United States.
Despite the high threat of phishing, 66 percent of businesses with one to 19 employees surveyed don’t have any kind of employee cybersecurity training. The statistics are better for larger companies, but still not ideal, according to Webroot.
Small businesses often don’t have the resources or expertise to handle IT security needs; in fact, 41 percent of respondents don’t have dedicated resources to address IT security.
While it may seem costly to outsource security, Webroot research found a data breach would cost a U.S. business an average of $527,256. Trusting a MSP to provide preemptive, preventive security services is significantly less costly, it said.
Gary Hayslip, Webroot’s chief information security officer, said phishing is a “tried-and-true tactic for bad actors.”
“Employees are likely to click on things they shouldn’t, despite what businesses try to do to prevent it,” he said. “But humans get taken in by phishing scams out of simple curiosity or lack of security awareness, which underscores the need for continuous awareness training. For SMBs [that] feel overwhelmed by all the new cybersecurity challenges they face, partnering with an MSP is a great option to provide security expertise and management.”