Qwest Views Opening Markets as Business
By Amy Trautman
The battle lines were set for local telecommunications service competition,
when President Clinton signed the Telecommunications Act of 1996.
The bill was packaged with promises of more competition, new services and
lower prices for consumers. A month later, in Wyoming, the rhetoric met
marketplace reality, as US WEST, the RBOC that served 14 Western and Midwestern
states, notified the Wyoming Public Service Commission (http://psc.state.wy.us)
that it would discontinue offering the popular business service, Centrex Plus,
which allows customers to combine multiple lines in a single-switched system.
The news was not received well by McLeodUSA Inc. (www.mcleodusa.com),
an Iowa-based CLEC. McLeod had purchased Centrex lines from US WEST and was
reselling them to business customers at a profit. The CLEC was convinced that US
WEST’s action was an attempt to prevent it from competing.
This kind of hardball tactic earned US WEST a reputation as the most
obstinate RBOC when it came to opening local markets to competition.
Even years after the Telcom Act was implemented and other RBOCs complied with
FCC (www.fcc.gov) directives, US WEST remained
That was before US WEST merged last summer with Qwest Communications
International Inc. (www.qwest.com).
Less than five months after Qwest acquired US WEST, McLeodUSA praised the new
competitive philosophy. In a recent announcement about a wholesale agreement
with Qwest for voice and data services, McLeodUSA’s president and COO Steve Gray
stated: "We are pleased with Qwest’s commitment to improve service to
consumers, its progress toward opening the marketplace to competition and the
new relationship this agreement establishes between McLeodUSA and Qwest
That agreement was announced less than a week after Qwest chairman and CEO
Joe Nacchio visited McLeod headquarters in Cedar Rapids to close the deal.
The McLeodUSA contract and new corporate initiatives mark what some believe
is a significant transformation of one of the nation’s largest local service
providers. By embracing Qwest’s business model, one of the most entrenched RBOCs
appears to be transforming into a strong proponent of competition.
Old Economy Meets New Economy
Last September, Qwest announced a series of initiatives to spur competition
within its 14-state region. The measures break down longstanding barriers to
According to Qwest’s senior vice president of policy and law Steve Davis, the
initiatives go beyond what the Telecom Act requires.
"We aren’t just opening the door to competition in the market, we’re
kicking the door down," Davis says.
To date, Qwest has dropped 37 lawsuits US WEST had filed against regulatory
agencies. The company also introduced wholesale products that it says will ease
the barriers for CLECs to enter markets. Where most RBOCs require CLECs to build
their own facilities to connect with competitors, Qwest allows CLEC-to-CLEC
connections through the CO.
The company also has ended the RBOC practice of requiring that collocation
construction space be complete prior to a CLEC accepting orders for unbundled,
dedicated interoffice transport.
FCC spokesperson Michael Balmoris says that Qwest appears to be determined to
open its 14-state region more than its predecessor was.
"Although we do not have any supporting data, the movement toward
opening up its market seems to be more aggressive," Balmoris says.
It has reason to be aggressive. In approving the merger, the FCC required
Qwest to divest more than a quarter million long-distance customers in its local
service territory. Until the company gets the commission’s approval in these
states, Qwest can’t offer a complete bundle of services to customers.
The company’s executive vice president of wholesale markets Greg Casey
suggests Qwest’s haste to get Section 271 approval is partly responsible for the
cooperative approach toward competitors and regulators.
Before the FCC will approve an RBOCs request to provide in-region
long-distance service, a company must satisfy requirements listed in Section 271
of the Telecom Act. They were written to prove to the commission that the area
is open to competition.
"People who assume we’re making these decisions simply because we want
271 approval are off base," Casey adds. "Certainly, that’s one of our
top priorities, and we’re going to do whatever we need to do to get back into
the long-distance business. But, more fundamentally, we just have a different
mindset when it comes to wholesale customers."
According to Casey, too many people narrowly view CLECs as competitors. Qwest
sees them as some of its best customers.
"Once you’ve made that leap, then it makes sense to do what’s necessary
to allow them to be successful," he says.
But Qwest’s approach to opening its markets is stirring unrest among other
RBOCs. For example, a Telcordia Technologies Inc. (www.telcordia.com)
analysis of comments filed by 24 parties in response to the FCC’s notice for
proposed rulemaking on collocation reveals a gap between Qwest’s and the RBOCs’.
In its brief, Qwest disagreed with SBC Communications Inc.’s (www.sbc.com)
and Verizon Communication’s (www.verizon.com)
interpretation of the term "necessary." It supported Cisco Systems
Inc.’s (www.cisco.com) definition that would
allow competitors to collocate multifunctional equipment.
Qwest also told the FCC that it does not believe it is just and reasonable to
deny two CLECs, which are otherwise lawfully collocated, to cross-connect with
According to Qwest, regulators need to look carefully at its advocacy,
because it occupies a unique space within the communications industry: It is an
ILEC in 14 Western and Midwestern states; but it competes as a CLEC,
building-centric (BLEC), data LEC (DLEC) and IXC outside the local region.
"You can’t close the door to your markets in-region and go out-of-region
expecting other incumbents to open their markets for us,"Davis says.
"If we hit a situation where regulators seem to be tipping the scale in
one direction, we’re going to capitalize on it whether it’s in or out of region.
That’s the way our business model is structured. We’re going to be very
predictable. We’re always going to make rational business decisions," he
Customers, Not Competitors
Former US WEST executive Audrey McKenney, now a senior vice president of
wholesale markets for Qwest, says she recognizes a difference between the two
companies’ philosophies toward wholesale markets.
McKenney depicts US WEST’s approach to providing products and services to
CLECs as a one-size-fits-all solution. It is an approach that tends to end up in
She says Qwest prefers to keep attorneys out of its wholesale negotiations by
approaching its contract talks from a business perspective.
Two recent CLEC deals illustrate this business philosophy toward wholesale
customers. The McLeodUSA deal is Qwest’s largest wholesale contract to date.
Qwest expects the agreement to generate $600 million in revenue during the next
three years. The company also signed a five-year contract worth $150 million
with Eschelon Telecom Inc. (www.eschelon.com).
In describing negotiations, Eschelon’s president and CEO Richard A. Smith
says, "We are seeing the real benefits of the Qwest-US WEST merger and the
opening of the local marketplace."
Eschelon has reason to be happy. The negotiations only took two
months–almost unheard of in the industry. In the end, the CLEC expanded its
market coverage to a wider range of local phone and DSL services. In return,
Qwest increases its revenues and ensures that cost recovery moves forward.
While not everyone in the industry praises Qwest’s approach, industry
analysts like Jeffrey Kagan (www.jeffkagan.com)
give the company credit for being different.
"Qwest is not coming at this from the same perspective as US WEST; it’s
not just doing the minimum to satisfy competitors," Kagan said recently.
"This company has an entrepreneurial spirit and a refreshing approach. It
is trying to clear the decks as soon as possible and doesn’t want to go back to
regulators time and time again."
Top Priority: Re-entering LD
Still, Qwest doesn’t have what it wants. Nacchio has been quite vocal that
among Qwest’s top priorities is to offer long-distance services in its 14-state
local service territory. He has declared that the company will win approval in
at least one state by summer.
The timeline looked like wishful thinking a few months ago. But the company’s
management is confident the goal can be accomplished, because the biggest hurdle
to Section 271 approval–the testing and approval of its OSS–is on target for
completion by June or July in all 14 states.
The company also believes it has an advantage because of a unique agreement
US WEST and regulators reached in 1999 with 13 state utility commissions to form
a regionwide, collaborative process to plan and to conduct OSS testing.
After more than 11 months of negotiations and countless workshops, the
collaborative adopted and approved in November a master plan complete with
Now, the OSS testing begins. Once complete, Qwest will file with the FCC for
Section 271 approval in each state where it has met all other obligations.
Qwest and regulators also have organized a separate collaborative to
determine if the RBOC meets non-OSS-related items required within the Section
Everyone Is Watching
Of course, the verdict remains as to whether Qwest can continue its
"business-to-business" approach to opening the markets to competition
and meet its self-imposed deadline for re-entering long distance.
"Reality is, no local companies have opened markets enough to satisfy
competitors," says Kagan. "But Qwest is one of the most aggressive
players in the space. Basically, they just want to get on with it and
If Qwest has proven anything, it has shown that it is not afraid of a little
competition. And it appears as if it may succeed in transforming one of the most
entrenched RBOCs into a lean competitor, in and out of region.
Amy Trautman is a free-lance writer in Denver. She can be reached at email@example.com.
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May 24 2019 @ 15:22:08 UTC