People on the Move
Wireless Inc. appointed Donald MacLeod Vice
President of its recently opened Asia/Pacific Sector
Headquarters. MacLeod will establish the Wireless Inc.
headquarters in Singapore to deliver wireless products and
services throughout Asia.
Fred Mercado has joined TresCom International
Communications as Vice President of Network Operations. Mercado
will be responsible for supervising international
telecommunications gateway switches in New York, Puerto Rico and
David Hardwick assumed the position of Chief
Operating Office of RSL COM Europe, Ltd. Hardwick will be
responsible for the daily operations of sales, customer service,
management and finance activities throughout Europe.
FaciliCom Begins International Gateway Service
WASHINGTON–FaciliCom International (FCI) has
begun service over its new international gateway in London. With
the start-up of the facility, FCI joins Global One, Teleglobe,
ACC, MFS and other carriers providing facilities-based
communications services from the United Kingdom.
The facility also signals the start of FCI’s push to establish
switching locations throughout Europe. In addition to facilities
already in place in Sweden, FCI plans to install international
gateway switches in at least four additional cities this year.
With the gateway and new fiber optic capacity, FCI has the
infrastructure in place to provide fast connections to its global
network from an increasing number of access points. The switch, a
Nortel-built digital multiplex system global services platform,
provides both global and national carrier services.
TIA to Co-Sponsor Trade Mission to India
ARLINGTON, Va.–The Telecommunications
Industry Association (TIA) and the Confederation of Indian
Industry (CII) are organizing an official U.S. delegation to New
Delhi, India in December.
The trade mission is scheduled in conjunction with Broadcast
Cable & Satellite India ’97 and COMMS INDIA ’97, India’s
international exhibition and conference on the broadcast, cable,
satellite and telecom sectors. The trade mission will provide an
opportunity for U.S. firms to meet with top decision makers,
regulators, service providers and equipment buyers from the
government and private sectors. Participants in the delegation
will have a chance to present information about their companies’
technologies and explore opportunities in India’s market.
Ericsson Hosts Technology Business Council
RICHARDSON, Texas–Ericsson recently hosted a
delegation of eight Technology Business Council (TBC) members
from Richardson, Texas, who were visiting Sweden’s TelecomCity.
The four-day visit expanded trade and investment opportunities
between the countries, and was in response to an invitation from
TelecomCity’s representative, Tage Dolk.
The delegation represented high-tech companies from the
Richardson area in an effort to develop areas of common interest
and competence with TelecomCity. The TBC also explored European
markets and developed partnerships for Telecom Corridor companies
as well as future investment opportunities between Sweden and
TelecomCity is a joint project between 10 companies and the
University of Karlskrona/Ronneby and Karlskrona Municipal
Council. The project builds cooperation between research and
business development in an effort to integrate telecommunications
with computing and media. TelecomCity companies include Ericsson,
Nokia, Sun, Telia, Europolitan and Global One.
Rockwell Supplies South African Call Center
WOOD DALE, Ill.–Dimension Data, Rockwell
Switching Systems Division’s South African distributor, will
provide South Africa’s national telephone company, Telkom, with
updated call center technology.
Telkom’s call center platform will include nine Rockwell
Spectrum automatic call distributors as well as computer
telephone integration (CTI) middleware and software components
and VoiceTek interactive voice response (IVR) systems. Telkom’s
nine call centers will employ about 1,700 agents, support six
languages and handle an estimated 1 million inbound calls per
Omnipoint Begins Roaming Operations in Greece
CEDAR KNOLLS, N.J.–Omnipoint Communications
Services has begun commercial roaming operations with Panafon, a
Greek wireless operator. Though Omnipoint and Panafon operate in
different frequencies, customers can roam via subscriber identity
module card technology. The smart card carries all a subscriber’s
service information, allowing access to the network. Customers
insert the card into a global system for mobile communications
(GSM) handset designed for use overseas, and use the service as
they would in North America. All a customer’s service features
are functional with international roaming.
Sprint Testing Satellite ATM to Hong Kong
BURLINGAME, Calif.–Sprint is currently
testing COMSAT World Systems’ satellite-based asynchronous
transfer mode (ATM) transmission service internationally with
Hong Kong Telecom and Taiwan’s Chunghwa Telecom Co., Ltd. This
represents one of the earliest tests of multipoint ATM via
satellite, connecting several carriers to each other.
Through its Advanced Technology Laboratories in California,
Sprint has connected the technology to the networks of Hong Kong
Telecom and Chunghwa Telecom. Further expansion of the trial to
Singapore and Thailand is on the horizon. The new
ATM-via-satellite service employs technology developed by COMSAT
"This trial is likely to result in an additional
advantage in serving customers by giving Sprint greater access to
those countries where fiber optic cable is not prevalent,"
said Frank DeNap, director of Sprint’s Advanced Technology Labs.
GN Comtext Buys Three CWI Companies
LONDON–Cable and Wireless plc has agreed to
sell Cable &Wireless Bimcom, based in the United Kingdom and
Greece, to GN Comtext. The company also will sell Cable &
Wireless’ enhanced fax businesses in Switzerland and Italy to GN.
QUALCOMM CDMA Certified for Russia
SAN DIEGO–QUALCOMM Inc. has been certified
to deploy code division multiple access (CDMA) equipment
commercially in Russia. The State Committee for Telecommunication
and Informatization (SCTI) of the Russian Federation presented
the certificate to QUALCOMM after extensive testing was performed
on the company’s CDMA wireless local loop network in Chelyabinsk.
The certificate is valid for three years and is renewable
after that, pending an annual inspection of the certified
equipment by the SCTI.
ADC Enters Singapore Paging Market
WINCHESTER, Mass.–ADC Metrica will provide
its Metrica/NPR network performance system to Singapore Telecom
Paging. The system will help Singapore Paging analyze the
performance of its network in a competitive paging market.
Singapore Paging has 100 percent coverage of the island and is
deploying Metrica/NPR as part of a drive to ensure its network
management is as automated as possible.
ADC also will provide Metrica/NPR for SingTel Mobile for three
of its mobile networks. Metrica/NPR forms part of the HP network
management solution, which will help SingTel Mobile standardize
management of its different vendor networks and enable it to
focus its resources on improving quality.
SITEL Obtains ISO 9001 Certification
OMAHA, Neb.–SITEL Corp. announced that SITEL
Telebusiness of New Zealand has obtained ISO 9001 certification.
ISO 9001 is an internationally recognized quality standard for
companies that specialize in designing and building products and
services, and is a growing trend within the technology support
sector of the teleservices industry.
The quality certification, which was audited by KPMG Peat
Marwick, covers sales, finance, administration, call center
application analysis and development and systems integration.
"We recognized a year ago that call centers were maturing
and becoming critical to many organizations’ distribution
strategies. To prepare ourselves to meet future client needs, we
committed to additional investment in our people and processes to
ensure our proven methodologies were formalized and complied with
the ISO 9001 standards," said Simon Norton, New Zealand
general manager for SITEL.
Anam Telecom Tests Korean Call Network
MONTVALE, N.J.–Geotek Communications Inc.
installed an 800 MHz FHMA system in Seoul for Anam Telecom. Anam
will begin testing the Geotek digital FHMA network with select
customers. The service, to be marketed under the brand name
Business Call, will be launched later this year in Seoul and
Pussan and is expected to be available throughout Korea by 1999.
Subscribers to Anam’s Business Call network will be able to
communicate with workers in the field, locate vehicles instantly
and send and retrieve information.
Geotek’s digital FHMA network will allow Anam to provide an
integrated bundle of communications services; equipment; software
solutions, which will include dispatch telephony and packet data
services; and Geotek’s mobile business solutions, including voice
manager, automatic vehicle location, mobile messaging and mobile
Investors Qualify to Bid on SNO
KAMPALA, Uganda–The Ministry of Works,
Transport and Communications of Uganda, in association with the
Privatization Unit, announced that five of the seven bids
received for the Second National Operators (SNO) license have
passed the government’s prequalification stage. The five
prequalified bidders will now begin due diligence before
submitting their business plan and financial bid for the SNO
"With the current poor state of the telecom section in
Uganda, I am particularly pleased that the government has
remained on schedule and soon will be able to provide acceptable
telecommunication standards for the people of Uganda," said
Hon. John Nasasira, Minister of Works, Transport and
InterVoice to Distribute in Venezuela
DALLAS–InterVoice Inc., a Venezuelan
distributor, has received an order of 24 InterVoice OneVoice 5000
systems, valued at about $4 million, from one of that country’s
leading telecommunications companies. The 24 systems,
InterVoice’s multiapplications call and business process
automation platform, are in addition to the 19 systems the
company purchased previously. They will be used to expand
existing sites to meet growing cellular subscriber call capacity.
Graphnet Unveils ProPHONE
TEANECK, N.J.–Graphnet Inc. announced the
availability of ProPHONE, a telephony service, in France and
Belgium. Graphnet recently installed Nortel multimedia carrier
switches in both Paris and Brussels. The company will market
ProPHONE through direct sales, agents and dealer programs,
including private branch exchange and third-party sales channels.
Graphnet also is applying for international facility licenses
in both France and Belgium. The company is seeking
interconnection for national origination and termination of
public switched telephone network calls in France and Belgium
with respective national carriers France Telecom and Belgacom.
Telstra, IBM, Lend Lease Seal Alliance
SAN FRANCISCO–Telstra, IBM and Lend Lease
Corp. have signed agreements to form an information technology
(IT) and telecommunications alliance incorporating an Australian
IT outsourcing deal and creating a new network services company
Telstra will join IBM Australia and Lend Lease as an equity
partner in IBM Global Services Australia. IBM Australia will
retain 51 percent of equity in IBM Global Services, while Telstra
and Lend Lease will retain 26 percent and 23 percent
The new network services company, Advantra, will help
customers better manage their communications needs by marrying
desktop applications, phone, fax computers and video with the
telecommunications network. The company will provide network
services to customers, including managing the delivery of IBM
Global Network services across Australia.