Partners Lead Disaster Recovery Post Hurricanes Harvey, Irma

Hurricane Harvey

… one employee in Houston and sells all of its services through third parties. The company opened a data center in Houston last year at the request of its VARs and MSPs.

In everyday business, and especially in a disaster like Harvey, partners represent Green Cloud.

“Our third-party partners are our face to our customers. We don’t necessarily have face time with the end users that use our services,” Coker said. “Our partners are local to Houston, and they have the local connections.”

Coker says the majority of Green Cloud’s partners privately label the company’s offerings, which would make it even more ludicrous for Green Cloud to interact upfront with the end users.

“If you were to go ask people in Houston, they probably would not know who Green Cloud was. But they would know our partners by name and the cloud product they provide,” he said. “These partners are our trusted technology consultants for all of these businesses in and around the Houston area, and as they get calls, they would leverage our infrastructure in Houston or even outside Houston in one of our other five data centers to restore services.”

And although these cloud and data center providers were glad that they visited the affected cities in person and will do so again for Florida, they know that they rely on their partners. Coker says this is because the reseller is aware of each user’s “idiosyncrasies.”

“They’re the people who understand the customers. They understand their needs. They understand the specialties of every customer. No two customers look alike,” he said.

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