High Tech in the Wild West

Just as fire season was about to hit in Arizona, the Forest Service called on Qwest Communications International Inc. to help it better manage communications during emergencies. The work took place on horseback in the Coconino National Forest, home to such landmarks as Flagstaffs San Francisco Peaks and Sedonas red rocks.

Qwest worked with Forest Service archaeologists and biologists to preserve the areas where technicians worked and, as part of that effort, used horses to install the network connections. The Coconino National Forest contains a number of endangered species and archaeological sites. We use many nontraditional methods of delivering service to customers helicopters, snow cats and now horses are all part of our customer service cavalry, said Tom Richards, Qwest executive vice president for the business markets group.

Qwest ultimately delivered voice and data services that now allow the Forest Service to link multiple offices using VoIP. The carrier also assembled a 24-hour emergency response team to help the USDA with communications throughout the fire season.

Foundation Raises Thousands for Family Members With Cancer

The Francis X Ahearn Sr. Foundation recently wrapped up its second-annual benefit cocktail party, raising more than $120,000 for families with members facing cancer. The foundation was started in the memory of Francis Ahearn Sr., father of Frank Ahearn, CEO of McGraw Communications, a New York-based CLEC. The senior Ahearn died in 1996 of lung cancer. The foundation aims to help families who are experiencing the physical, mental and financial strains that accompany ongoing cancer treatments. More than 110 people attended the latest benefit party. Donations can be made on the foundations Web site at


One hour a week unplug from the present. Plug into the future your future or your customers future or your customers customers future.

Technotrends Author Daniel Burrus in an Aug. 2 keynote address at CompTIA Breakaway discussing the need to accelerate, not manage, growth by anticipating future change.

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Francis X Ahearn, Sr. Foundation
Qwest Communications International Inc.

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