GlobalTouch Telecom has rolled out its Global Starlink VoIP calling programs, available through the company’s agents. Global Starlink VoIP lets end users make and receive calls from anywhere in the world. Residential plans start at $14.95 per month with 500 minutes in the United States or Canada; an unlimited calling plan costs $19.95. Residential plans include calling features such as voicemail, voice mail to e-mail, call waiting, call forwarding, call blocking and Starlink Connect Follow Me Service. Business plans start at $34.95 with 2,000 minutes and include auto attendant, remote office, conference bridge and StarBlast.
Michigan-based LDMI Telecommunications Inc. is working with ePath Learning to offer agents an online university in support of its SmarT integrated T1 product. The program is available only to a select number of agents, but LDMI anticipates expanding the offering. LDMI mandates its salespeople earn product certification before they are eligible for commission. Using ePath Learning, managers can monitor and manage staff progress, identify who may be struggling and help salespeople improve performance.
US LEC Corp. has introduced Power–VIEW, a Web-based administration tool that lets users directly manage many of their US LEC services, through its agent partners. PowerVIEW customers can manage services including invoices, call records and account management tools such as administration and control of conference calling, redirecting toll-free numbers and account code management. Company executives say nearly 5,000 of US LEC’s customers have purchased PowerVIEW.
Proxim Corp., a wireless networking equipment company, has added a third tier to its channel partner program geared toward VARs and distributors. Proxim’s Wireless Wizard Partner Program now includes a platinum level, in addition to the wireless and gold tiers. The platinum partner level identifies consistent top performers who participate in ongoing education and certification, particularly in such areas as public safety, voice over Wi-Fi, security and surveillance. Platinum partners receive benefits such as dedicated sales, marketing and systems engineering resources.
TMC Communications has gone live with ClearCall, a VoIP service for businesses. Through the end of 2004, TMC will pay agents a bonus of $10 for each basic line sold and $25 for each enhanced line sold, it says. ClearCall allows businesses to eliminate the physical limitations on their phone systems, seamlessly connect employees in remote locations, and easily make moves and preference changes through intuitive Web-based tools. The ClearCall enhanced offering includes additional features, such as “find me/follow me.”
Qwest Communications International Inc. says OneFlex, the company’s VoIP service, now is available to business customers - through agents and directly – in 10 additional markets. Qwest rolled out OneFlex to users in Boise, Idaho, Denver, Minneapolis and Phoenix earlier this year. The added markets are: Albuquerque, N.M.; Billings, Mont.; Bismarck, N.D.; Casper, Wyo.; Des Moines, Iowa; Omaha, Neb.; Portland, Ore.; Salt Lake City; Seattle; and Sioux Falls, S.D. Qwest plans to expand OneFlex to 12 more cities by the end of the year.
Genesys Conferencing www.genesys.com
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