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NEWS BRIEFS

Posted: 12/2003


NEWS BRIEFS

New Edge Networks Inc. has
signed a DSL resale agreement with MCI Wholesale Services, a move that
will give New Edge network access to 75 new central offices. The MCI deal gives
New Edge in-fill coverage in areas where it already offers service. For example,
New Edge gains access to seven central offices in the Chicago metro area where
other carriers affiliated with New Edge do not have equipment. Other in-fill
markets include Cleveland, Denver, Fort Worth, Texas, Philadelphia, Portland,
Ore., Rockland, Md., San Antonio and others.

Netifice Communications Inc. will
use New Edge Networks Inc.s national DSL and frame relay access for
Netifices IP VPN solutions. Netiface will interface with New Edge on a Layer 2 connection, so it can
route traffic directly from each customer site into a distinct multiprotocol
label switching routing domain on the Netifice network, to create a private
network. Netifice has e-bonded its back-office systems with New Edge for quick
service delivery and seamless customer support. Netifice has integrated its SmartWorx management tool with New Edges
operations and support systems, so Netifice NOC technicians have direct access
to pertinent information for coordinating, diagnosing and resolving any issues
that might arise.

VoiceLog LLC announced
the Alliance Program that enables carriers to provide VirtualLogger service as
an added benefit to their call center clients. Under the program, carriers
either can resell VirtualLogger service as an add-on, or refer prospects to
VoiceLog for follow up. VoiceLog also will refer call centers interested in
VirtualLogger to carriers that are part of the Alliance Program.

VirtualLogger was introduced in June as a service bureau or ASP approach to
continuous call recording, or call logging. Traditionally, call logging is
conducted with digital call recorders that often cost $1,500 to $2,000 per agent
station. The new VoiceLog service allows call centers to conduct recording of
all or parts of their calls on a pay-asyou- go basis, eliminating the
large capital expenditure of a call logger. In addition to avoiding the capital
expense, the company says VirtualLogger service provides flexible provisioning,
reduces the need for internal IT support, does everything traditional call
loggers can do and offers services such as thirdparty quality monitoring and
long-term storage that dont come with standard recorders.

EarthLink Inc.,
the third largest Internet service provider, plans to expand broadband service
to small offices across the country through a partnership with Covad
Communications Co.
EarthLink will expand its small office, home office (SOHO) DSL product over
the Covad broadband network to 81 markets, up from 16, according to Santa Clara,
Calif.-based Covad. Baltimore, Kansas City, New Orleans, San Antonio and Salt
Lake City are among the cities where EarthLink is expanding DSL to the SOHO
market.

Volo Communications and
Galaxy Internet Services are joining forces to provide unlimited local
and long-distance calling within the United States via VoIP services. The new
package is available only to Galaxy Internet customers, and the companies say it
bypasses the need for traditional local telephone networks. It costs $19.95 per
month and includes features such as voicemail, call waiting, call forwarding,
caller ID and repeat dialing. The services are accessible from a standard PC,
telephone or IP phone over broadband or dial-up lines.

Links
MCI www.mci.com
Netifice Communications Inc. www.netifice.com
New Edge Networks Inc. www.newedgenetworks.com
VoiceLog LLC www.voicelog.com
Volo Communications Inc. www.volocommunications.com
Galaxy Internet Services Inc. www.gis.net
EarthLink Inc. www.earthlink.com
Covad Communications Group Inc. www.covad.com

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