The award for MSP of the Year works a little differently from the other special 501 awards. We narrowed the field of contenders down to three finalists that we feel represent the modern channel and display excellence in business efficiency and business model innovation.
What does that mean? For starters, the nimbleness to pivot to meet industry trends, the guts to make risky moves today to position the business for tomorrow and the discipline to structure operations to achieve maximum efficiency in service delivery. These three finalists, in their own unique ways, exemplify this ideal. Our 2018 MSP of the Year will be announced at Channel Partners Evolution and spotlighted on Channel Futures, so stay tuned to find out if your favorite candidate took home the prize.
It’s all about consistency and repeatability over at Cal Net, which is based in Los Angeles and services the Southern California market. From its product offerings and solutions to its employee development and best practices, the MSP liberally leverages software solutions to drive operational efficiencies across the entire value chain. The result? Faster, more accurate development processes, better customer service and more trusting client relationships. Cal Net also recently productized its services and implemented full transparency into its pricing models, listing its prices right on its website. It’s an unconventional move for an MSP, but as Cal Net says, when today’s customers see no price, they think it’s got to be too expensive. Its sales cycles might be a bit longer, but the leads it’s bringing in are more qualified, and its offerings are now scalable to fit a fast-growing market. The same goes for its DevOps processes, which work exactly the same in each of its three locations. Cal Net’s determined pursuit of efficiency through a complete operational overhaul earned it the honor of being a finalist for the 2018 MSP of the Year Award.
#186: Premier Technology Solutions
At the end of 2016, Australia-based Premier Technology Solutions bit the bullet and implemented a huge change to its business model. It was wasting too much time and energy on clients that didn’t add enough to the bottom line and were hampering its transition to monthly recurring revenue (MRR). Premier knew it needed a bold move, so in January of 2017, it took a deep breath and reduced its client base from 330 customers to just 107, knowing full well that the gamble would reduce its monthly revenue by about $80,000 AUD. After shedding clients that were holding it back, Premier was able to streamline its processes, operations and sales focus. Over the course of 2017, the MSP grew its revenue by $1.5 million AUD. It’s about doubled …