THEN: In 1987, Judy Reed Smith had a new doctoral degree and “a job with three gray-haired experts doing strategy consulting.” Her first telecom project, for a major international incumbent telco, was to information from sales person to installation. “We found the information was re-keyed through seven different software systems before provisioning was complete,” she recalls.
NOW: Today, she is the CEO of her own telecom consulting firm, ATLANTIC-ACM, which opened in 1991. In the firm’s benchmarking research, she is surprised to find telcos still are re-keying information from one system to another. “Cost controls have at least brought the systems down from seven,” she says.
In our webinar, craigwleddy and lornagarey examine the "big picture" of the evolving relationship between cablecos… twitter.com/i/web/status/1…
June 25 2019 @ 20:50:15 UTC