Intelisys Communications Inc. (Booth 214) announced the introduction of Audex, a new version of its telecom asset management solution.
Audex’s software-as-a-service (SaaS) solution provides telecom agents a differentiator, increased customer retention, improved customer service capabilities and an additional revenue stream, said Intelisys. Its customer-facing design includes a new events ticketing system, a new customer-branding feature and custom reporting.
Audex also integrates inventory of locations and services with orders, pricing requests and a contract repository.
Intelisys is offering Audex to the agent channel in direct response to the business model pressures agents are experiencing. The move to a managed services model is on everyones to-do list, said Rick Dellar, Intelisys co-founder.
Making Audex the central element of agents service offering packages will give agents a solid starting point in meeting the new challenges now coming to the fore in the channel.
According to Windward Communications founder and Intelisys Sales Partner Mike Oliver, Audex plays a significant role in differentiating its agency and in creating new revenue. Our company-branded version of Audex has diversified the services we can offer our clients, he said. Its helped us create alternate revenue streams and provides a strong value add that we can offer our customers.
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July 22 2019 @ 23:02:36 UTC
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