Service provider Global Crossing (Booth 422), a leading global IP solutions provider, announced that Readers Digest Association, a global publisher and direct marketer of books, magazines, music collections and video, is using an array of its IP and voice services to improve internal communications among the companys North American and European locations. The carriers core network connects more than 320 cities in 31 countries worldwide, and delivers services to more than 600 cities in 60 countries and six continents.
We chose Global Crossing because of its secure, worldwide IP network, personalized customer support including a dedicated account team, and seamless integration of its converged, global communications services, said Robert Gerstle, associate director of network services with Readers Digest. Global Crossings Global 800 and [dedicated Internet access] services improve our staffs productivity by giving us instantaneous and constant global reach between our U.S. headquarters in Pleasantville, N. Y., and our many other interests, from Chicago to Prince Edward Island, to points throughout Europe, Australia and beyond.
Readers Digest has customers in more than 70 countries and publishes 77 magazines, including 50 local-country editions of its flagship product, Readers Digest.
Readers Digest also turned to Global Crossings converged communications services to help increase its staffs productivity through more effective meetings.
To facilitate communications among its many global locations, the publication is using Ready-Access audio collaboration service, Global 800 Service, DIA and long-distance voice services.
Global Crossing said its collaboration services bring geographically dispersed teams together and offers enterprises a full suite of converged IP collaboration services.
Audio conferencing services include Ready-Access, Global 800 Service, VoIP Ready-Access, Event Call, Event Express Call and Automated Event Call.
Customers around the world can connect to Global Crossings audio collaboration platform using a mix of toll-free and local access methods, according to the carrier. Web conferencing services include Ready-Access Web Meeting,
eMeeting and Live Meeting powered by Microsoft. Video conferencing services include iVideoconferencing, IP Video, Ready-Access Video, and Video Endpoint Management Service supporting both ISDN and IP-based endpoints.
Global Crossing www.globalcrossing.com
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