Succeeding in today’s rapidly evolving channel increasingly requires thinking outside the box, and going above and beyond the norm.
During the Channel Partners Conference & Expo, April 17-20, in Las Vegas, three winners of the 2018 Channel Partners 360° Business Value Awards – Infinit Consulting, LanYap Networks and Shamrock Consulting Group – will provide an inside look at the projects that earned them that designation, loyal customers and recurring revenue.
Infinit’s offering provided a retail cosmetics giant with: improved agility, flexibility and omnichannel fulfillment; improved operational efficiency and increased productivity; cost savings of about $340,000 through standardized connectivity; and increased revenue through greater systems availability and network infrastructure stability that enable retail store point-of-sale (POS) system transaction processing.
Because of LanYap’s offering, Arizona Biological Control’s productivity is up significantly, thanks to anytime-anywhere access to applications and critical data, and call-center personnel being able to focus 100 percent on customer experience and not deal with system outage issues.
And Shamrock’s offering provided a single, simplified network for a public utility that had grown through multiple large acquisitions and, as a result, had four different MPLS networks, disparate data centers and a complex IPSec network connecting hundreds of sites.
In a Q&A with Channel Partners/Channel Futures, Jerod Powell, Infinit’s president and founder, Angie Tocco, LanYap’s co-founder, Paul Cooney, Shamrock’s president and founder, and Ben Ferguson, Shamrock’s vice president and senior network architect, give a sneak peak of the information they plan to share with attendees.
Channel Partners/Channel Futures: What was the main objective of your project? What was the thought process going in?
Jerod Powell: There were three main objectives to this project. Our first was to solve immediate issues considered to be material to day-to-day operations, our second was to ensure the technology and solutions implemented created long-term value aligned with the clients desired business objectives, and the third was to create standards and a highly scalable architecture that would support rapid growth and retail expansion.
Our thought process is very similar for all of our client engagements; we use Infinit’s proprietary three-stage digital transformation (DX) methodology and prescriptive six-step DX Journey that focuses on a correct foundation, operational optimization and business transformation through technology. This allows us to drive an ‘outcomes-first’ approach for our clients.
Angie Tocco: To provide cloud-based reliable service to a customer that was struggling with their current vendor and long down times in general, (and) to provide efficiencies that were lacking in (its) current premises-based environment.
Paul Cooney: The customer had grown exponentially through acquisition and was facing a huge challenge as a result. They had multiple MSPs managing all of their Cisco routers, so whenever there was an issue between …
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