Avaya remains on our list of successful providers. It has launched a new multitenant UCaaS platform geared to the small business market. Avaya has 3.7 million cloud seats between its public and private offerings, and said it continues to see increased adoption of its cloud solutions across a wide range of industries.
Castanon-Martinez said Cisco continues to “give battle” and is on the offensive to remain among the top unified communications and collaboration (UCC) players. McBain also cited it as a successful provider.
“We continue to see maturation of the UCaaS market with consolidation and price compression as indicators,” McBain said. “There are startups building disruptive point solutions in this space and the larger providers need to welcome them into the ecosystem.”
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