Verizon remains among the top UCaaS providers, Castanon-Martinez and McBain said.
“We certainly have the major incumbents at the top of the food chain … and these companies are still the dominant players, but to defend their positions, they’ve all had to make significant moves to become more cloud-focused, more AI capable, so they’ve all been buying companies in those spaces to add pieces to their portfolios and get to the cloud faster,” Arnold said.