RingCentral remains among cutting-edge providers, both Castanon-Martinez and McBain said. This month, the company rolled out new enterprise products, including an open platform expansion, new APIs and a cloud reliability product.
“There has been some consolidation in the UCaaS space in the last year,” Dzubay said. “While RingCentral, Mitel and 8×8 continue a strong growth path as top established players, smaller UCaaS providers have added strength to their offering through acquisition such as the Broadvoice acquisition of YipTel. Google and Microsoft are gaining mindshare as they gain recognition as UCaaS options via the cloud space.”