Coronavirus Threat: Big Wake-Up Call for the Channel


VMware layoffs

… new and existing customers to turn to enterprise-grade video meetings and collaboration capabilities at scale.

Lifesize this week announced it has merged with Serenova, the CCaaS and workforce optimization (WFO) provider,

Lifesize's Craig Malloy

Lifesize’s Craig Malloy

“We are in the midst of a massive, permanent shift in how we work, which will have near-term and long-term impact on large organizations, teams and contact centers,” said Craig Malloy, CEO of Lifesize and Serenova. “Our commitment to keep the world working extends well beyond this moment in time. Helping organizations rethink how they empower globally distributed teams, connect with customers and partners, and continue to get business done during trying times is a core goal for our company.”

Lifesize’s cloud platform supports video, audio and web conferencing for one-to-one and one-to-many meetings. Lifesize users can connect and collaborate through apps for iOS, Android, Windows and Mac devices, or natively through web browsers including Google Chrome, Apple Safari, Microsoft Edge and Mozilla Firefox.

MetTel said it’s helping to equip its customers’ workforces to be as productive at home as they are in the office. To meet these requirements, MetTel is providing key solutions and services, including: cloud firewall with remote VPN; TrueUC, which includes calling, chat, desktop sharing, voice and video conferencing; and cloud PBX, which offers IP phones that can be used from home when connected to home broadband.

Max Silber, MetTel’s vice president of mobility and IoT, said most businesses in the United States don’t have a full work-from-home contingency plan. Even if they can get in touch with their employees by calling them on their personal cellphones, they may not be prepared to have them working remotely full time.

MetTel's Max Silber

MetTel’s Max Silber

“A full-time remote setup involves deploying company-issued mobile devices like smartphones and tablets, configured for secure access to the company data they need to do their job,” he said. “The focus should be on deploying devices that can enable secure access and collaboration over any available form of available communication, whether Wi-Fi or LTE.”

With its SD-M product launched this week, MetTel can secure the data generated by hotspot devices and LTE routers to keep data safe and secure. As part of the new SD-M cloud service, MetTel has instituted bonuses to agents who sell the new SD-M and other mobility offerings.

“Technology has been the enabler for remote working for quite some time, and we had seen a constant shift among large enterprise to use remote working technology as a way to hire difficult-to-find talent in a hot job market,” Silber said. “It takes a major event like the coronavirus, however, to realize just how necessary it is to have all the business employees remote-work-enabled.”

Other companies in the channel are helping their customers deal with the coronavirus, including:

  • Peerless Network is helping businesses transition employees to work from home with voice solutions via its cloud PBX offering. With cloud PBX, enterprises of all sizes can manage telephone extensions, direct inward dialing (DIDs), services, routing, configuration and inventory over a cloud-based IP network via one system.
  • To support Quebec-based companies and workers, Facilis Global, a Canadian company that has developed remote collaboration services, has made its Mybys suite available for free for two months. The Mybys suite includes screen sharing and instant messaging. The service also can be used in conjunction with a conference call bridge or any other type of telephony.

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