Case Study: AlienVault Provides Hawaiian Telcom With a Flexible, Affordable Security Platform

Case Study Challenge

The Company

Twitter: @alienvault

AlienVault, a leading provider of unified security manager and community-powered threat intelligence required to detect and act on today’s advanced threats, was founded to provide organizations with security that’s affordable and simple to use. In 2012, AlienVault created the Open Threat Exchange, the world’s largest crowd-sourced computer security platform with more than 37,000 participants in 140 countries who deliver more than 3 million threat indicators daily.   

The Client

Hawaiian Telcom, headquartered in Honolulu, is one of the state’s technology leaders, providing integrated communications, broadband, data center and entertainment solutions for business and residential customers. With roots in Hawaii beginning in 1883, the company offers a full range of services including Internet, video, voice, wireless, data network solutions and security, colocation, and managed and cloud services, supported by its next-generation fiber network and aa 24/7 state-of-the-art network operations center.

The Challenge

When Hawaiian Telcom launched managed network and security services in 2010, they quickly realized that they needed a security management platform that could support them effectively in monitoring and maintaining network security for their business customers.

Hawaiian Telcom’s business customers represent a range of sizes and industries, and each one has a unique set of security needs. Many of them collect sensitive or personally identifiable information (PII) and must maintain compliance with Payment Card Industry Data Security Standards (PCI DSS), Health Insurance Portability and Accountability (HIPAA) and other standards. As a provider of managed network and security services, Hawaiian Telcom helps customers ensure compliance and protect themselves from data theft, malware and other cybersecurity threats.{ad}

Shortly after Hawaiian Telcom started providing managed network and security services, they began to notice a couple of key trends. One was that many customers were in need of a log tracking solution that could allow them to keep a close eye on exactly who was logging into their systems, what they were doing and how they were getting in. Although the need came about largely because of PCI DSS mandates, which require companies to exhibit this capability, it also happens to be an extremely important indicator of overall security — according to a Verizon report, more than 90 percent companies that have been breached did not have these controls in place.

Another trend they noticed involved the rising cost of the individual security solutions necessary to serve their customers. Hawaiian Telcom needed to have different point solutions in order to take inventory of assets, scan for and address vulnerabilities, update and guard against a rapidly growing list of security threats and respond to any intrusions as they were happening.

The Solution

After exploring a series of options, Hawaiian Telcom identified AlienVault’s USM platform as the best solution for their unique needs. The USM platform offered a combination of tools to monitor and manage customer networks on a single dashboard, which enhanced our team’s efficiency and reduced their operating expenses.

Its solid security information and event management (SIEM) platform has a number of critical built-in security capabilities, such as…


…asset discovery, behavioral monitoring, vulnerability assessment, managed firewalls and intrusion detection. This functionality is integrated into a unified platform that is easy to use and backed by a dedicated customer support team.

The USM platform gives Hawaiian Telcom a solid security information and event management (SIEM) platform, while also providing a number of critical security capabilities built into the system, such as asset discovery, behavioral monitoring, vulnerability assessment, managed firewalls and intrusion detection. All of this functionality is integrated into a single, unified platform that is easy to use and backed by a dedicated customer support team.

The Results

AlienVault’s solution enables Hawaiian Telcom to offer their customers the most up-to-date network security services supported by AlienVault Labs, which actively tracks and analyzes millions of threats to deliver the latest intelligence directly to the USM platform.

In a recent case, Hawaiian Telcom’s managed network and security services team saw some unusual activity appear on the dashboard of a customer who subscribes to their network monitoring service. They quickly identified it as potential malware and found that the entry point was email-based and that the threat was affecting workstations at five different locations across multiple Hawaiian islands. Hawaiian Telecom immediately contacted the customer and initiated their incident response plan, blocking outbound traffic for those workstations at the switch level and helping the customer trigger their cleanup procedures. Thanks to the SIEM alarms, intrusion detection system and the quick action of their team of security experts, damage to the customer’s system was minimal.

AlienVault’s USM platform has enhanced Hawaiian Telcom’s managed network and security services operation. They’ve accelerated their detection and response capabilities, reduced their operating expenses and improved efficiencies. Businesses of every size and scope can turn to Hawaiian Telcom for assistance with their managed network security needs and industry compliance concerns.

Do you have a success story you’d like to share? The Channel Partners Case Study Challenge is accepting submissions on a rolling basis. They will be published in a special section on the Channel Partners site, and the best ones will be awarded a Case Study Challenge Winner logo for use on their own websites. The best of the best will be invited to share their stories during a live session at a Channel Partners event. Case studies should be 1,200 words or less. You can download the form, send responses directly to Lorna Garey, editor-in-chief, or use our Web submission process. Let us hear from you!  

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