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Avaya Cloud Office by RingCentral Gains Momentum

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… further address the holistic needs of the enterprise. They can also address the evolving changes they are seeing in the market.

UJET's Vasili Triant

UJET’s Vasili Triant

“Partners can now sell the combination of UJET and Calabrio,” he said. “This will help channel partners create new opportunities as the combination of UJET and Calabrio provides channel partners with a single solution that features out-of-the-box access to all the tools and features needed to deliver unified data and more efficient, intelligent, modern and consistent customer experiences.”

UJET recently closed a large opportunity with the offering, Triant said. The customer wanted both Calabrio and UJET from one provider on a single contract.

“The combination … allows partners to bring together the unique, modern, and smartphone-centric capabilities of UJET together with a leading workforce management (WFM) solution,” he said. “Partners can now leverage both UJET and Calabrio, and bring forward a solution that provides the modern workflows, features and reporting intelligence they need to turn real-time and historical workforce data into actionable plans to better engage agents and customers.”

Calabrio’s recent Evolving World of Work study found the pandemic triggered an even greater demand from customers for expanded channel access beyond voice.

‘”Yet they still expect these digital interactions to be infused with empathy,” said Tom Goodmanson, Calabrio’s president and CEO. “This partnership with UJET provides our customers with the omnichannel center they want, with the motivated agents and rich experiences their customers expect. The scalability of our joint cloud solution allows for quick deployment of remote work models — and it gives our customers precise control over both operating costs and customer satisfaction levels.”

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