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Agents Honor Providers

Posted: 6/2003

Agents Honor Providers

The Agent Alliance presented its
inaugural Agent Alliance Choice Awards at the opening ceremony of the spring
Channel Partners Conference & Expo on March 24 in Las Vegas. The awards
acknowledge service providers that support positive, mutually beneficial
relationships with the independent channel.

The winners were:
Facilities-based carrier: ACC Business
Accepted by: Ben Ho, National SalesDirector

Reseller: PaeTec Corp.
Accepted by: Arunas A. Chesonis, Chairman and CEO, and Brad Bono, President of
the Eastern Region at PaeTec Communications Inc.

Reseller: BTI
Accepted by: Robert Buffa, Vice President of Corporate Partners

Local service provider:
United Carrier Networks, a division of Buyers United Inc.
Accepted by: Ted Stern, Chairman and CEO at Buyers United, and Tim Ruff,
Director of Agent Sales

Data and Internet Services:
Internap Network Services Corp.
Accepted by: Jeannine Haney, Director of Channel Sales

The winners were voted on by members
of the Agent Alliance based on performance in 2002. Nominations were judged
based on the following criteria:

  • Commissions: Does the
    service provider pay commissions timely and accurately and is it responsive
    to making corrections?

  • Pre Sales: Does the
    service provider provide adequate technical expertise and online access to
    pricing, forms, product information, etc.?

  • Pricing: Does the service
    provider offer timely ICBs and competitive rates?

  • Provisioning: Does the
    service provider provision order efficiently and timely and provider online
    access to account status or sufficient access to necessary information?

  • Billing: Does the service
    provider bill the end user in a timely and accurate manner?

  • Trouble Resolution: Does
    the service provider resolve problems timely and efficiently?

  • Channel Conflict Resolution:
    Does the service provider proactively avoid and, when necessary, resolve
    issues between its direct and indirect sales force?

  • Contract: Does the
    provider offer an evergreen clause, a balanced contract and protection for
    the partner’s revenue stream?


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