Agent Alliance to Honor Provider Best Practices

Posted: 1/2003

Agent Alliance to Honor Provider
Best Practices

acknowledge service providers that support positive, mutually beneficial
relationships with the independent channel and will honor those providers with
its inaugural Agent Alliance Choice Award at the opening ceremony of the spring
Channel Partners Conference & Expo on March 24 in Las Vegas.

"This is an opportunity to
acknowledge the providers in our industry that have consistently demonstrated a
commitment to the agent channel as a viable and integral partnership and one
that plays a major role in the long term marketing of telecom related
services," says master agent Greg Praske, president of the Agent Alliance.

The Agent Alliance was formed seven
years ago as a forum for master and independent agents to come together as a
group to share ideas and concerns, discuss issues affecting the independent
channel and work as a unified force for the betterment of the industry.

Candidates for the award will be
nominated in four categories [facilities-based carriers, resellers, local
service providers and other (e.g. ISPs, enhanced services providers, etc.)] and
voted on by members of the Agent Alliance based on performance in 2002. The
winners will be honored with an award at the expo.

Nominations will be judged based on
the following criteria:

  • Commissions. Does the service
    provider pay commissions timely and accurately and is it responsive to
    making corrections?

  • Pre Sales. Does the service
    provider provide adequate technical expertise and online access to pricing,
    forms, product information, etc.?

  • Pricing. Does the service
    provider offer timely ICBs and competitive rates?

  • Provisioning. Does the service
    provider provision order efficiently and timely and provider online access
    to account status or sufficient access to necessary information?

  • Billing. Does the service
    provider bill the end user in a timely and accurate manner?

  • Trouble Resolution. Does the
    service provider resolve problems timely and efficiently?

  • Channel Conflict Resolution.
    Does the service provider proactively avoid and. when necessary, resolve
    issues between its direct and indirect sales force?

  • Contract. Does the provider
    offer an evergreen clause, a balanced contract and protection for the
    partner’s revenue stream? The Agent Alliance invites inquiries about the
    award program at


Agent Alliance

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