Info Directions Inc. (Booth 414), a developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, announced that Chicago-based service provider Access One Inc. has extended its relationship with the company and will continue operating Info Directions CostGuard.NET operations and billing solution in the Info Directions ASP.
Access Ones footprint spans the United States and offers local, longdistance, conference calling, calling cards, dedicated Internet, private lines, VoIP and MPLS. With CostGuard.NET, Access One has been able to use the systems robust product catalog to enhance its offerings to the market and launch new packages and promotions quickly and efficiently, said Info Directions. The comprehensive customer care interface also provides Access Ones customer service organization with the information needed to answer end-user questions on the first call, the company said. Operating in the Info Directions ASP, Access One is able to leverage a SAS 70 certified environment and call on the services of Info Directions Billing Team, both which allow the company to stay focused on its core business objectives. Access One has been an Info Directions client since 2005.
Our partnership with Info Directions has proven valuable to our organization and to our customers, said Brian Barkley, Access Ones CEO. CostGuard.NET offers a comprehensive solution that has been able to adapt to our needs as our business has continued to change and grow. We are pleased to be extending our relationship with Info Directions and look forward to continuing to provide more and more users with the quality service our customers have come to expect.
It is a pleasure to work with an organization like Access One, whose operating style mirrors our own entrepreneurial philosophy at Info Directions. Access One is focused on delivering both leading edge products and services and exceptional customer care, which has served the company well even as the market has become more competitive, said Donald Culeton, president of Info Directions. Access Ones use of CostGuard.NET to support the companys growth initiatives and create greater efficiency is another example of their desire to continuously add value as a service provider.