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20 Top UCaaS Providers for 2020: The CP List Version 3

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Arnold, Babich, Castanon and McBain cited Microsoft as a leader in UCaaS. Microsoft Teams is a newer player that is garnering a lot of interest, Babich said.

Castanon said Microsoft is leveraging its leadership position with AI and building synergies with its productivity suite.

“Integration with applications such as productivity software (Office 365, GSuite), CRM and ERP systems are now more critical than ever,” Babich said. “With most of our workers remote, UCaaS providers that haven’t figured out the integration piece, including the powerful Microsoft Teams and Google Meet, will be left behind.”

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