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20 Top UCaaS Providers for 2020: The CP List Version 3

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Arnold and Castanon agreed Slack is a successful provider. Slack is a good example of nontraditional competitors that have become “serious contenders and a looming threat” for UCaaS vendors, Castanon said.

“Cutting-edge UCaaS providers are now being defined by their ability to successfully and seamlessly integrate with client applications,” Babich said. “We should add that new contact center feature development should be included in the evaluation of cutting-edge providers.”

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