20 Top UCaaS Providers for 2020: The CP List Version 3


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Arnold and Castanon cited AWS as an interesting challenger.

“In December, AWS launched the Amazon Chime SDK, which could potentially disrupt the business communications landscape by providing customers another way to consume real-time communications,” Castanon said.

With Amazon Chime SDK, developers create customized calling experiences, manage microphones and cameras, and control meeting features.

Cisco logoCisco

Arnold, Castanon and McBain cited Cisco as a successful provider. Due to COVID-19, Cisco WebEx logged 5.5 billion meeting minutes during the first 11 days of March and 3.2 million meetings per day ever since, McBain said.

“In addition to unifying the end-user experience, Cisco continues to innovate with AI-enabled capabilities with Webex Assistant, incorporating assets from its Voicea acquisition,” Castanon said.

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