AT&T, CWA Reach Contract Extension Agreement for 24,000 Workers


Provider and supplier contracts

AT&T and the Communications Workers of America (CWA) have reached a contract extension agreement covering 24,000 workers.

The employees are technicians, call center customer support workers and representatives at AT&T‘s retail stores in 45 states, the District of Columbia, and the Virgin Islands.

One contract was set to expire on Feb. 10, with another to end on Feb. 11. The parties will extend each by one year.

The contract extension agreement includes a 2.5% wage increase effective on the original contract expiration dates. Benefits remain the same under the existing cost-sharing agreement. In addition, job security protections negotiated in 2017 remain in place.

AT&T and CWA also agreed that AT&T mobility call center employees who are temporarily working from home due to the COVID-19 pandemic can continue to do so through June.

“The extensions provide a level of certainty to employees covered by the contracts,” said Jim Kimberly, AT&T spokesperson. “The extended contracts will allow us to continue to provide solid middle-class jobs with competitive wages and benefits, while maintaining the flexibility the company needs to operate in an extremely competitive industry.”

The CWA AT&T Mobility “orange” contract covers workers in 36 states and the District of Columbia. The “black” contract covers workers in nine more states.

In July, AT&T Southwest and the CWA agreed on a four-year contract extension for 17,000 workers.

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