CenturyLink Enterprise Now Lumen, as Old Brand ‘Kinda Sounds Old’



CenturyLink is rebranding its enterprise business to Lumen Technologies to reflect how different the company looks from just a few years ago.

Lumen Technologies will help lead enterprises through the challenges and opportunities of the “4th Industrial Revolution,” the company said. This is a time when “smart, connective devices are everywhere.”

CenturyLink will remain the brand for consumer and small business.

Garrett Gee is CenturyLink’s – now Lumen Technologies’ – senior vice president of indirect sales.

Lumen Technologies Garrett Gee

Lumen Technologies’ Garrett Gee

“We are excited to introduce Lumen to our partner community and bring them our platform for amazing things,” he said. “Our goal is to deliver the critical services that our partners and their customers need from us with a focus on digital delivery. We are moving forward with full attention on ensuring an exceptional customer experience for the solutions that are critical to help businesses harness the power of the 4th Industrial Revolution, including networking, cloud, security, and communication and collaboration.”

The Lumen platform helps customers deliver smart cities, retail and industrial robotics, real-time virtual collaboration and automated factories. It also powers business applications that require high-performance networking and security.

“The opportunity for our channel partners with Lumen in the 4th Industrial Revolution is extraordinary,” Gee said. “With this change, we are building on the successful elements of our storied partner program, while also rapidly evolving to improve and provide the platform and resources our partners need to win in today’s technology landscape. We look forward to doing amazing things together.”

CenturyLink Brand ‘Kinda Sounds Old’

Jon Arnold is principal of J Arnold & Associates. He said the rebranding is a “pretty big move, for sure, kind of like Lucent becoming Avaya.”

Jon Arnold

Arnold & Associates’ Jon Arnold

“No guarantees it will work, but sure, Lumen sounds more modern, and CenturyLink by its nature kinda sounds old,” he said. “And wasn’t it CenturyTel before? To be fair, the CenturyLink name doesn’t conjure up much, so aside from familiarity, it may not be that radical, especially since it’s more than a name change. It’s also a new positioning as a technology company, so that’s a good reason to make this a clean break with their legacy past.”

Lumen Technologies “seems like a good name all things considered,” Arnold said.

“Other carriers have done similar things — look how clunky Sprint T-Mobile sounds in comparison, right?” he said “I think their fortunes will rest more on the market viewing them now as a technology company than just having a new name. If that works out, then the name change will definitely be a success.”

Consumer Broadband Overshadowed Enterprise

Mike Fratto is senior research analyst of applied infrastructure and DevOps at S&P Global Market Intelligence.

S&P Global Market Intelligence's Mike Fratto

S&P Global Market Intelligence’s Mike Fratto

“It’s a good move for Lumen to rebrand,” he said. “There is nothing wrong with the CenturyLink brand. CenturyLink is very well-known and very much associated with consumer broadband. Lumen executives said as much in the analyst briefing, and I agree. The strong brand association with CenturyLink’s consumer broadband segment completely overshadowed its enterprise business. This happens in all market segments, by the way.”

A strong brand in one segment can be a hurdle for a company when it wants to grow in another segment, Fratto said.

CenturyLink’s enterprise business, now Lumen, has been undergoing significant changes for the last few years to modernize every facet of its services business and it has been seeing a lot of success in its execution,” he said. “I think it’s a very competitive service provider. The rebranding to Lumen means …

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